FIT Operations

Title:

Location

Job Band: 3

Position Summary:

Design and develop tailored FIT travel products within the MICE sector by sourcing quality suppliers and negotiating competitive terms. Conduct market research to craft innovative, client-centric offerings backed by strategic pricing. Support marketing and sales teams with effective product communication and training. Ensure high service standards through quality assurance and continuous product innovation.

Duties & Responsibilities

1. Product Design & Development

   : Develop bespoke travel packages and experiences for FIT clients within the MICE sector, including specialized itineraries, accommodations, and local activities.

2. Team Leadership:

   Oversee and mentor client servicing executives, ensuring high-quality deliverables.
3. Allocate resources efficiently to meet project deadlines and budgets.

4. Supplier Sourcing & Negotiation

   : Identify and establish relationships with suppliers (hotels, transport providers, local tour operators), negotiate competitive rates, and secure favourable terms to enhance product offerings.

5. Market Analysis

   : Conduct market research to understand client preferences and emerging trends in FIT travel. Utilize insights to create competitive and innovative products that meet evolving demands.

6. Pricing Strategy

   : Develop pricing models that ensure profitability while remaining competitive within the market. Monitor cost structures and suggest adjustments to optimize revenue.

7. Product Marketing Support

   : Collaborate with the marketing team to create engaging promotional material for FIT products, ensuring that key features and USPs are communicated effectively to clients.

8. Quality Assurance

   : Establish quality standards for each product, regularly review customer feedback, and work with suppliers to maintain a high level of service and client satisfaction.

9. Client & Sales Support

   : Provide training and support to sales teams on FIT product offerings, key selling points, and booking processes, ensuring they are well-equipped to promote the products.

10. Innovation & Product Expansion

    : Continuously seek new opportunities to expand the FIT product range, adapting products to meet changing client needs and industry trends.

Qualification / Experience / Special Skills

• Minimum of 5+ years of experience in product development within the travel, hospitality, or MICE industry, with a focus on FIT and customized travel solutions.
• Bachelor’s or master degree in Tourism, Hospitality, Business, or a related field (or equivalent experience).
• Strong understanding of FIT, along with current industry trends.
• Exceptional negotiation and communication skills.
• Ability to develop creative, high-value travel products tailored to FIT clients.
• Proficiency in MS Office Suite (Word, Excel, PowerPoint) and travel booking software.
• Excellent analytical skills and attention to detail.
• Ability to manage multiple projects and deadlines.
• Knowledge of international destinations and local cultures, languages, and travel preferences will be an added advantage.

If you meet the requirements and are interested in this position, please submit your resume to us on

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