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Firstsource hiring For International voice process

Firstsource hiring For International voice process

0 - 5 years

|

1 - 3 Lacs

Posted:None| Platform:

Apply

Skills Required

voice process voice support inbound voice process communication skills customer support cse bpo voice technical voice process international process international voice us voice process international voice process international bpo international calling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Handle inbound and/or outbound international customer calls professionally.
Resolve customer issues efficiently and ensure a high level of customer satisfaction.
Provide product and service information clearly and accurately.
Follow standard scripts and procedures while interacting with customers.
Escalate unresolved queries to the appropriate department or supervisor.
Maintain detailed call logs and update CRM systems.
Meet performance metrics including call handling time, resolution rate, and customer satisfaction.

B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer:

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