Firewall Technical Specialist

CirrusLabs

You have an entrepreneurial spirit. You enjoy working as a part of well-knit teams. You value the team over the individual. You welcome diversity at work and within the greater community. You aren't afraid to take risks. You appreciate a growth path with your leadership team that journeys how you can grow inside and outside of the organization. You thrive upon continuing education programs that your company sponsors to strengthen your skills and for you to become a thought leader ahead of the industry curve.

Firewall Technical Specialist

Experience - 4-7 years

Location - Hyderabad

Shift Timings - 24/5 Rotational Shifts

Primary Responsibilities Include:

• Provide operational support for firewalls on multiple platforms across the Client global infrastructure.

• 24x7 firewall monitoring, operation and management.

• First responder to monitored alerts, incidents and issues.

• Service request fulfilment for firewall global policy and other security extension changes (VPN, IPS, URL Filtering, Application Control, etc.).

• Perform firewall policy changes, analysis and clean-up as requested by firms.

• Provide visibility and insight to assist customers with firewall activity and usage information.

• Follow through with firm and vendor resources to close out availability, performance, and security incidents that involve firewalls in any Client location.

• Coordinate, triage, and troubleshot activities with customers.

• Accountable for executing tasks according to established standards, procedures, and processes.

• Able to communicate and work with customers and peers in different time zone and countries.

• Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.

• Make sure firewall are compliant with Client global standards in terms of hardening, Vulnerabilities/penetration tests closures and rule set reviews.

Additional responsibilities regardless of team include:

• Ensure firewall services and systems are always available and reliable.

• Respond to and manage service issues and problems.

• Responsible for awareness and compliance to policy and guidelines of the ISMS.

• Report, pursue, communicate, and when needed escalate any breaches in information security or policies.

• Able to coordinate and work with on-site engineers during outage or critical situations.

• Adhere to established incident management SLA and SLOs.

• Able to document troubleshooting/process related documents for the team.

Required Education, Qualifications, and Experience Settings:

• Bachelor's Degree/College Diploma in Computer Science or equivalent industry experience

Experience:

Technical skills:

• Expert level knowledge of Palo Alto firewalls including advanced troubleshooting. Must have Palo Alto Certification.

• Knowledge of LAN/WAN and network protocols.

• Knowledge of Site to Site and Remote access tunnel.

• Knowledge of monitoring tools and commands to ensure quick resolution to issues.

• Advanced level skill in firewall policy management.

• Ability to manage support cases with external technology vendors.

• Excellent written and verbal communication skills required. Must be able to easily analyze and communicate complex ideas to all levels of management.

• Sensitivity and cultural awareness are essential as the role will involve contact with a variety of people around the globe.

• Discipline and experience in recognizing and handling confidential and sensitive information.

• Excellent time management and attention to detail is essential.

• Ability to effectively prioritize and execute tasks in a high-pressure environment.

• Understanding of Palo alto cloud security solution Prisma.

Other Qualifications

• Professional Qualifications are preferred, including.

• Palo Alto Certified

• ITIL Foundation Certified