Firewall Engineer

Job Overview

Firewall Engineer

Key Responsibilities

Firewall & Network Security

• Install, configure, and troubleshoot firewalls (Fortigate / Sophos).
• Manage firewall interfaces, routing, NAT, security policies, and VPNs (SSL & Site-to-Site).
• Configure and maintain UTM features including Web Filtering, Application Control, and IPS.
• Knowledge of WAF solutions is an added advantage.

Routing, Switching & Connectivity

• Install, configure, and troubleshoot network switches (VLANs, trunking, VLAN interfaces, routing, DHCP, port security, and spanning tree).
• Strong understanding of routers and routing concepts including static and dynamic routing.
• Hands-on experience with routing protocols such as OSPF and BGP.
• Understanding of different types of internet connectivity and related configurations.

Wireless & Monitoring

• Install, configure, and troubleshoot wireless access points and wireless controllers.
• Use network monitoring and troubleshooting tools such as Wireshark, Nagios, and SolarWinds.
• Perform network troubleshooting to identify, isolate, and resolve common and complex network issues.

Cloud & Infrastructure

• Knowledge of public, private, and hybrid cloud networking and security concepts.
• Exposure to Microsoft Azure and Amazon AWS networking environments.

Operations & Documentation

• Suggest and implement improvements to network performance, capacity, and scalability.
• Document network configurations, procedures, and best practices in line with industry standards.
• Maintain and update configuration documents.
• Maintain IT assets and software licenses/subscriptions.

IT Service Management & Support

• Familiarity with ITIL processes such as incident, problem, change, and service request management.
• Report all incidents, service requests, and changes in the helpdesk tool.
• Coordinate with vendors for support and issue resolution.
• Maintain SLAs and perform timely escalations when required.
• Provide after-hours support during emergencies and occasional weekend maintenance.

Required Skills & Competencies

• Excellent troubleshooting and analytical skills.
• Proven experience as a Network Administrator, Firewall Engineer, or similar role.
• Strong knowledge of routing, switching, firewall, and wireless network management.
• Good reporting and documentation skills.
• Exceptional organizational and time-management abilities.
• Very good verbal and written communication skills.