The right candidate for this role will be a hands-on FinancialForce Professional Services Administration specialist with background in process methodologies, functional analysis, detailed use case documentation and both FinancialForce and Salesforce product knowledge/technology including the latest Lightning technologies. The candidate will be responsible to work closely with business on requirement analysis to extend/enhance the FinancialForce platform in alignment with business strategy, maintain functional specifications, collaborate with development and QA teams to support Salesforce implementations.
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Roles & Responsibilities
- Act as the voice of the customer in all programs and efforts to ensure customer focus at all levels Proactively communicate and collaborate with key business stakeholders to develop and enhance relationships
- Serve as the primary point of contact for FinancialForce PSA system, and perform functional and second-level technical support as needed
- Partner with cross functional teams (business, IT and project) to produce requirements and design for business capabilities that align to Red Hat s services business and technology strategies
- Identify and understand the interaction between data and operational processes in order to provide insights for improvement and solutions to complex problems
- Create and maintain documentation of key artifacts, processes and system functionality/tools using Agile Scrum methodologies
- Design, create and implement software modifications, enhancements, and integrate new applications to client s existing FinancialForce PSA platform
- Create technical requirements for developers and provide suggestions during the development stage that meet the customer s business needs
- Communicate the associated business impacts of system and data changes to stakeholders
- Participate in the analysis, testing and deployment of changes to FinancialForce PSA as well as third party integrated systems
- Assist business analysts in the creation of scripts to be utilized during user acceptance testing (UAT) process
- Work with the internal training organization to ensure new functionality is clearly documented and is reflected accurately in training materials
- Successfully initiate, plan, implement, and close all project deliverables as committed
- Monitor new FinancialForce PSA release features/functionality and provide recommendations for process improvements. Advise on the suitability and adaptability to the existing client s FinancialForce PSA implementation
Job Requirements/Qualifications
- Strong interpersonal and collaboration skills.
- Excellent written, verbal communication and presentation skills
- Consulting experience or working with consulting organization highly desirable
- Hands on experience in large, global implementations using FinancialForce or SalesForce in one or more of the following areas: SalesForce Sales Cloud, SalesForce Service Cloud, FinancialForce PSA, SalesForce Communities, SalesForce Custom Cloud
- 3+ years of Salesforce or FinancialForce configuration and administration experience
- 5+ years in a business systems analyst or equivalent role working with complex application development projects
- Experience working in an IT Agile team
- Bachelor s degree in information systems or similar, or equivalent business experience
- FinancialForce and Salesforce Administrator Certification are preferred
