About the Job
   
   We are revolutionizing the perception of customer service and are in need of your assistance. Currently, we seek a Financial Analyst responsible for analyzing and reporting financial data to executives to enhance program performance visibility. This role involves contributing to various projects, conducting ad-hoc analyses, and providing timely information and support for strategic decision-making.  
  
  
As a Financial Analyst, You Will
   
  -   Gather and organize extensive datasets from diverse sources  
-   Uncover patterns and trends in data to guide business decisions  
-   Develop and maintain databases and data systems for accuracy and efficiency  
-   Generate reports and visualizations to convey findings and insights to stakeholders  
-   Collaborate with cross-functional teams to drive data-driven decision-making  
-   Continuously monitor and evaluate data for areas of improvement or optimization  
-   Stay updated on industry trends and advancements in financial analysis techniques  
 
As a Financial Analyst, You Have
   -   A bachelor s degree in Commerce or Finance is preferred  
-   The ideal candidate will have 2-3 years of experience in a Financial Analyst role, preferably within a contact center environment  
-   Experience in financial analysis and data management is required  
-   Proficiency in maintaining and developing reporting tools is highly desirable  
-   Strong proficiency in Excel and G-Suite applications, including Google Sheets, Docs, Slides, and Google Studio is necessary  
-   Proficiency in fine-tuning data queries, particularly strong Power Query skills, is required  
-   Possess strong analytical skills to derive meaningful insights from complex data sets  
-   Demonstrate excellent communication skills to present findings clearly and concisely to stakeholders  
-   Pay attention to detail to ensure accuracy in data analysis and reporting  
-   Work with large data sets and databases effectively  
-   Utilize data visualization tools such as Excel and Google Studio for creating visual representations of data  
-   Understand business operations and objectives to align financial analysis with business goals  
-   Adaptability to work in a fast-paced, constantly changing environment  
-   Commitment to continuous learning and upskilling to stay current with the latest tools and technologies in financial analysis