Field Trainer

Company Description

Subway is one of the world's leading quick-service restaurant brands, serving freshly made-to-order sandwiches, wraps, salads, and bowls to millions of guests globally every day. With over 37,000 restaurants in more than 112 countries, Subway is dedicated to providing exceptional guest experiences within their local communities. As an organization, Subway offers diverse and exciting career opportunities The brand encourages talented, motivated individuals to explore opportunities to join the globally renowned Subway family and contribute to its legacy of service and excellence.

Role Description

This is a full-time, on-site role for a Field Trainer, based in the Mumbai Metropolitan Region. The Field Trainer will be responsible for delivering training programs to the restaurant team to ensure alignment with Subway's operational standards and procedures. Responsibilities include conducting training on restaurant policies, food safety, customer service, and team management. They will also monitor training outcomes and provide constructive feedback to drive continuous improvement and optimize team performance. Participating and conducting quarterly assessment for restaurnt level employees.

The Field Trainer will support new store openings as well as ongoing development for existing locations to maintain a consistent and high-quality guest experience.

Qualifications

• Training and Facilitation skills with the ability to effectively communicate and engage diverse teams
• Knowledge of Food Safety, Restaurant Operations, and Customer Service best practices
• Strong Leadership and Team Management capabilities, with a focus on fostering positive team dynamics
• Excellent Communication, Interpersonal, and Problem-Solving skills
• Ability to adapt training methods to various learning styles and assess performance success
• Proficiency with using technology for e-learning tools, presentations, and reporting
• 2+ years of experience in training or a similar role, preferably in the hospitality or quick-service restaurant industry
• A bachelor's degree in a related field, such as Business, Hospitality, or Education, is preferred
• Willingness to travel locally and the ability to work on flexible schedules

If this exites you or it can help someone please share the resume at sshetty@subway.in.