Field Supervisor

Key Responsibilities & Highlights: I. Exemplary Customer Service & Tenant Relations: Be the Face of Our Facility: Act as the primary point of contact for all facility-related inquiries, concerns, and feedback from tenants, residents, or customers. Problem Solver Extraordinaire: Promptly and professionally address and resolve tenant/customer issues, ranging from maintenance requests to billing inquiries, ensuring high levels of satisfaction. Building Strong Relationships: Foster a positive and collaborative environment, building rapport with all facility users and promoting a sense of community. Proactive Communication: Keep tenants/customers informed about facility updates, planned maintenance, and any changes in policies or procedures. Feedback Champion: Actively solicit and utilize feedback to continuously improve facility services and customer experience. II. Efficient Maintenance & Operations Management: Operational Excellence: Oversee the day-to-day operations of the facility, ensuring all systems (HVAC, electrical, plumbing, security, etc.) are functioning optimally. Preventative Maintenance Pro: Develop, implement, and manage comprehensive preventative maintenance schedules to minimize downtime and extend asset lifecycles. Quick Response & Resolution: Coordinate and supervise a team of maintenance technicians and external vendors for timely and effective repairs and servicing. Safety First: Ensure strict adherence to all safety regulations and protocols, conducting regular inspections to identify and mitigate potential hazards. Resource Optimization: Manage facility supplies and inventory efficiently, ensuring cost-effectiveness without compromising quality. Quality Assurance: Conduct regular inspections to maintain the highest standards of cleanliness, aesthetics, and functionality throughout the facility. III. Seamless Payment Collection & Financial Oversight: Financial Acumen: Oversee and manage the timely collection of [e.g., rent, service charges, utility payments] from tenants/customers. Clear Communication: Clearly communicate payment policies, due dates, and any related charges to ensure transparency. Conflict Resolution (Payments): Professionally address and resolve payment discrepancies, overdue accounts, and billing inquiries. Record Keeping Excellence: Maintain accurate and up-to-date records of all payments, receipts, and outstanding balances. Strategic Follow-up: Implement effective follow-up procedures for overdue payments while maintaining positive customer relationships. Reporting & Analysis: Generate regular reports on payment status, collections, and financial performance for management review.