Field Services Engineer

As a Field Service Support Specialist, your role will involve various responsibilities to ensure smooth operations and customer satisfaction. Your key responsibilities will include: - Supporting the field service team in addressing product issues and upgrading major product issues, ensuring continuous tracking until resolution - Extracting product improvement suggestions from product problems to enhance product competitiveness - Assisting the field service team in completing site commissioning work - Preparing and releasing technical support related SOP and guidance documents - Providing after-sales AC ability training, communicating with suppliers, collecting data, and ensuring standard output for AC capacity building - Leading the development of after-sales service tools The company values the following qualifications: - Skills: Electrician experience with a high voltage certificate, strong learning ability, project management background, PCS or DC system experience is preferred, good communication skills - Attitude: Quick response with the ability to work overtime, strong execution skills, initiative, and ability to handle challenging situations - Background: Project Management with a BESS industry background This is an opportunity to be part of a dynamic team in the field service industry and contribute to the continuous improvement of product quality and customer satisfaction.,