Field Service Technician

A Printing Machine Technician installs, maintains, repairs, and troubleshoots printing equipment, ensuring smooth operation by handling hardware/software issues, performing preventative maintenance, managing supplies, and supporting users, often involving both mechanical/electrical fixes and network/software configuration for optimal print quality and workflow.  Key Responsibilities Installation & Setup: Set up, configure, and install new printers and related devices, including drivers, network settings (TCP/IP), and software. Maintenance & Repair: Conduct routine cleaning, preventative maintenance, and minor to complex repairs, including replacing parts, troubleshooting jams, and resolving print quality issues (smudging, misalignment). Troubleshooting: Diagnose and resolve hardware (mechanical, electrical) and software (drivers, queues) problems for standalone and networked printers, copiers, and scanners. User Support: Provide technical assistance and training to users, resolving printing issues and offering guidance. Inventory Management: Monitor, order, and manage supplies (ink, toner, paper) and spare parts. Quality Control: Perform test runs, calibrate machines, and conduct quality checks to meet specifications. Documentation: Maintain logs of maintenance, repairs, and supply usage. Safety: Ensure compliance with safety standards and maintain a safe working environment.  Required Skills & Qualifications Mechanical aptitude, strong problem-solving, and diagnostic skills. Knowledge of printer hardware, software, drivers, and network protocols. Experience with specific printing technologies (e.g., digital, offset, UV inks) is often required. Good communication and customer service skills. Ability to work with detailed instructions and quality standards.  Typical Work Environment May involve working with large production presses, smaller office equipment, or both. Requires coordination with IT, prepress, and finishing teams.