Field Service Engineer

Job Title: Desktop Support Engineer – L1 (Field Support)

Job Locations:

We are hiring for the following locations:

• Cooch Behar, West Bengal
• Bidar, Karnataka
• Mangalore, Karnataka
• Tirupati, Andhra Pradesh
• Jaipur, Rajasthan
• Guwahati, Assam
• Chandigarh

Job Description:

We are seeking Field Desktop Support Engineers (L1) to provide on-site IT support across various bank branches in the listed locations. You will be responsible for end-user hardware, software, and networking issue resolution, preventive maintenance, and compliance tasks.

Key Responsibilities:

• Provide L1 support for desktops, laptops, printers, scanners, and other peripherals.
• Install and configure Windows OS, antivirus software, drivers, and application patches.
• Upgrade and replace hardware components (RAM, HDD, CPU, motherboard, etc.).
• Conduct on-site hardware repairs or coordinate vendor-based replacements.
• Troubleshoot basic network issues, including Cat5/Cat6 LAN cable problems and switch rack cable redressing.
• Perform endpoint compliance checks and physical asset verifications as per project needs.
• Log all service activities and update resolution status in the tracking tool.
• Collect customer-signed CCFR (Customer Call Feedback Report) after every service visit.

Field Support Requirements:

• Must be willing to travel to multiple bank branches daily (3–4 per day).
• Two-wheeler preferred for local travel (mandatory in some locations).
• Must be available Monday to Saturday (Saturday off only as per client site holiday list).
• Willingness to travel to remote areas as per call allocation.
• Must speak the local language fluently for effective communication with customers.
• Local candidates from the listed locations will be given preference.
• Must be ready to take up any special tasks assigned by Wipro or the Bank as per project requirement.

Required Skills & Qualifications:

• Basic understanding of hardware troubleshooting and peripheral support.
• Experience in Windows OS installation and basic network troubleshooting.
• Strong analytical and problem-solving skills.
• Ability to work independently in field conditions with minimal supervision.

Work Environment:

• Field-based role with daily travel to client (bank) branches.
• Reporting structure and task allocation handled by the Bank IT Coordinator.
• Dynamic work schedule based on real-time service call requirements.

Subject Line (for email/job post):

Hiring Now: Desktop Support Engineer – Field L1 | (Location)

Job Type: Full-time

Pay: Up to ₹20,000.00 per month