field operations specialist

Role & responsibilities

The success of the role will be driven by:

• Clarity of work and training provided to the offshore team
• Quality and timeliness of feedback especially during ramp-up
• Regular review of the effort and outcomes between onshore and offshore teams
• In addition to training, job aids to assist offshore team
• Timeliness and accuracy of data provided in the prepped recon.
• The inclusion of the offshore team in daily huddles and regular communication

Key Role and Responsibilities

• Support our onshore team with reports for their reviews. Some of the reports are mentioned below:

Contingent Report

Expiring I-9 Report

I-9 Complete/Not Assigned Report

Weekly Not Clear” Report

Weekly 10+ Days to Onboard Report

Weekly RITS Start Confirmations

• Talent Screening support:

Review various screening tools/websites for background and drug test updates.

Upload completed screens to eStaff for audit purposes.

• Email Template Communication

Send templated emails to field team when talent has gone unresponsive at 48/72 hours, as requested by onshore team.

Send adjudication notification

Key Skills Required

• Attention to Detail
• Comfortable working in multiple systems
• Proficient in Microsoft Office and Google Suite products such as Gmail, Google Sheets, and shared drives
• Strong Communication Skills
• Ability to respond to customer needs with speed and accuracy
• Willingness and eager to learn; is curious
• Demonstrates Adaptability - Learning Randstad Pace
• Connect the dots” and understand dependencies
• Acts with a sense of urgency
• Openly receives feedback
• Ability to multi-task and prioritize work
• Accountable for personal results and teamwork
• Adherence to deadlines
• Focus on accuracy

Shits-5.30PM-2.30AM