Role & Responsibilities Liaise with clients to determine event requirements and preferences. Develop detailed event proposals and contracts. Coordinate with internal teams to ensure seamless event execution. Manage event logistics including scheduling, equipment, and catering. Monitor event budgets and manage costs effectively. Ensure client satisfaction through proactive communication and problem-solving. Maintain records of all event details and client communications. Conduct site inspections and follow up on client feedback post-event. Preferred candidate profile Diploma / Bachelor's degree in Hospitality Management or related field. Previous experience in event planning or hospitality sales. Strong customer service orientation. Ability to work well under pressure and meet deadlines. Proficiency in MS Office and event management software. Strong verbal and written communication skills.
Role & Responsibilities Liaise with clients to determine event requirements and preferences. Develop detailed event proposals and contracts. Coordinate with internal teams to ensure seamless event execution. Manage event logistics including scheduling, equipment, and catering. Monitor event budgets and manage costs effectively. Ensure client satisfaction through proactive communication and problem-solving. Maintain records of all event details and client communications. Conduct site inspections and follow up on client feedback post-event. Preferred candidate profile Diploma / Bachelor's degree in Hospitality Management or related field. Previous experience in event planning or hospitality sales. Strong customer service orientation. Ability to work well under pressure and meet deadlines. Proficiency in MS Office and event management software. Strong verbal and written communication skills.
JOB TITLE: HOTEL TELEPHONE OPERATOR REPORTS TO: Front Office Manager PREREQUISITES: Education: High school graduate or equivalent. Must speak, read. Write, and understand the English language. Experience: Previous hotel-related experience desired. A year of experience adds value. Skills in the operation of telephone equipment. Knowledge of personal computers and methods of updating databases. Responsibilities: 1. Answering and Directing Calls: • Respond to both internal and external calls promptly and courteously. • Transfer calls to the appropriate guest room, department, or staff member. 2. Handling Guest Requests: • Assist guests with inquiries, including providing information about the hotel, room services, and local attractions. • Coordinate guest requests such as wake-up calls, room service, or maintenance issues. 3. Wake-up Calls: • Schedule and ensure timely delivery of wake-up calls as requested by guests. 5. Emergency Handling: • Respond quickly to emergency calls and escalate urgent situations such as fire alarms, medical issues, or security concerns. • Follow the hotels emergency protocols and ensure guest safety during incidents. 6. Managing Voicemail Systems: • Set up voicemail for guests and staff, ensuring they can leave or receive messages. • Retrieve and relay messages for guests and internal staff when necessary. 7. Guest Information and Communication: • Provide essential information about hotel facilities, room details, and service offerings. • Relay important messages between guests and hotel management. 8. Coordination with Other Departments: • Serve as a liaison between different departments like housekeeping, room service, and maintenance to handle guest requests efficiently. 9. Managing Complaints: • Handle guest complaints tactfully and redirect them to the appropriate manager or department to resolve the issue. 10. Record Keeping: • Maintain logs of all calls, requests, and incidents for record-keeping and future reference. 11. Multitasking and Prioritization: • Handle multiple incoming calls, prioritize tasks, and maintain a calm demeanor during busy periods. 12. Language and Communication Skills: • Communicate clearly and professionally, often in multiple languages if the hotel caters to international guests. 13. Administrative Support: • Provide clerical assistance when necessary, such as data entry, filing, or assisting.
Work Unit: Grand Chennai by GRT Hotels Key Responsibilities Implement and maintain the Food Safety Management System (FSMS) in compliance with regulatory frameworks such as Food Safety and Standards Authority of India (FSSAI), Hazard Analysis and Critical Control Points (HACCP) and ISO 22000 standards. Conduct regular internal food safety audits, kitchen inspections, hygiene checks and ensure corrective actions are taken. Train kitchen, pantry and service staff on food handling, sanitation, cross-contamination prevention, proper storage, temperature control and pest-management. Monitor food storage conditions, track refrigeration/temperature logs, oversee pest control measures and sanitation schedules. Investigate any food safety related incident, implement corrective and preventive actions, document the outcomes and follow-up to ensure closure. Immediate joiner preferred. Qualifications & Skills Bachelors or Masters degree in Food Technology, Microbiology, Hotel Management or related field. Minimum 8 years of experience in a food safety / quality assurance role within the hospitality or food service industry, preferably in a hotel or large F&B operation. Strong working knowledge of FSSAI regulations, HACCP, GMP (Good Manufacturing Practices) and ISO 22000. Excellent leadership, communication and training abilities. Ability to lead teams, drive a culture of food safety, mentor staff and influence across departments. Good analytical, documentation and problem-solving skills. Benefits Competitive salary as per experience and prevailing market standards Employee benefits as per hotel policy Opportunity for growth and development within the GRT Hotels & Resorts group Send your latest CV to: hrd@grtgrand.com
Roles & Responsibilities: Responsible for end-to-end recruitment for Corporate Roles as well as for the Pre- opening properties sourcing, screening, scheduling interviews, salary negotiation and offer documentation. Co-ordinate the interview process with different department heads, schedule interviews and ensure proper selection of the candidate. Maintain talent pipelines for critical hotel positions (F&B, Front Office, Housekeeping, Culinary, Engineering). Collate and analyze monthly HR reports: Manpower, Recruitment, Attrition, Payroll inputs, Training, and engagement metrics. Prepare MIS dashboards and presentations for leadership reviews. Ensure all units follow updated HR policies, SOPs, and corporate HR guidelines Assist with corporate-level engagement initiatives, R & R programs, analyse survey reports and feedback mechanisms. Conduct exit interviews with the outgoing staff members and analyse reasons for Attrition across Hotels in the Group Serve as a liaison between corporate HR and unit HR teams for smooth information flow. Key Skills & Competencies: Strong understanding of Hotel operations and HR practices. Excellent communication and coordination skills. Proficiency in HRIS, MS Excel, and report preparation. Attention to detail with strong follow-up abilities. Ability to manage multi-unit HR requirements and timelines.
Role & responsibilities Assist in managing day-to-day restaurant operations to ensure smooth and efficient service. Supervise, train, and motivate service staff to maintain high service standards. Ensure guest satisfaction by addressing feedback, complaints, and special requests promptly. Monitor food safety, hygiene, cleanliness, and compliance with company SOPs. Support inventory control, billing accuracy, staff scheduling, and revenue enhancement initiatives. Preferred candidate profile Candidate should have at least 2 years of experience as Assistant Restaurant Manager. Immediate Joiner or 1 month Notice period is preferred. Share your resume to hrd@grtgrand.com
To be successful as a Reservation associate you must be able to work with minimal supervision and have excellent customer service skills. Additionally, you should be able to up-sell and have excellent knowledge of deals and savings available to customers. Job Responsibilities Processes reservations by central reservation systems referral. Processes reservations from the sales office, other hotel departments, and travel agents. Knows the type of rooms available as well as their location and layout. Knows the selling status, rates, and benefits of all package plans. Knows the credit policy of the hotel and how to code each reservation. Creates and maintains reservation records by date of arrival and alphabetical listing. Determines room rates based on the selling tactics of the hotel. Prepares letters of confirmation. Communicates reservation information to the front desk. Processes cancellations and modifications and promptly relays this information. Understands the hotels policy on guaranteed reservations and no-shows. Processes advance deposits on reservations. Tracks future room availabilities based on reservations. Helps develop room revenue and occupancy forecasts. Assists in preregistration activities when appropriate. Monitors advance deposit requirements. Handles daily correspondence. Respond to inquiries and make reservations as needed. Promotes goodwill by being courteous, friendly, and helpful to guests, managers, and fellow employees. Getting information about areas of interest to target more clients in particular seasons. Tracks future room availability based on reservations, and helps develop forecasts for room revenue and occupancy. Open and close the availability as and when required by the hotel in all the GDS channels, IDS channels, and on the hotel website. Configuring rates on the hotels property management system. Qualifications Any Graduation Experience working in sales or public relations, preferably in the hospitality or travel industries. Customer-service experience. Excellent written and verbal communication skills. Multi-tasking and time-management skills, with the ability to prioritize tasks. Proficient in microsoft office suite. Share your resume to hr@grthotels.com