Field collection officer

Company Description

SATYA MicroCapital Ltd., founded in October 2016 and headquartered in New Delhi, is a leading microfinance institution committed to financial inclusion and socio-economic impact. Empowering over 1.3 million women entrepreneurs across 74,200+ villages in 26 states, SATYA operates with a robust network of 830+ branches and a dedicated taskforce of over 8,000 professionals. By combining a human-centered approach with technology-driven solutions, SATYA delivers tailored micro-credit services to foster entrepreneurship and financial independence. With a focus on financial literacy, responsible lending, and borrower well-being, SATYA is shaping sustainable development in underserved communities while contributing to ESG goals and economic empowerment.

Role Description

This is a full-time, on-site role for a Field Collection Officer located in Dhanbad. The Field Collection Officer will be responsible for managing debt collection activities, engaging with customers, and ensuring timely recovery of loans. Responsibilities include maintaining client relationships, addressing repayment queries, and adhering to organizational standards for service and compliance. The role requires regular field visits and accurate reporting to monitor repayment status and resolve escalations.

Qualifications

• Proficiency in Debt Collection and basic Finance management
• Strong Analytical Skills for evaluating repayment trends and resolving issues
• Excellent Customer Service and Communication skills
• Ability to work in a dynamic field environment and maintain professionalism
• Understanding of microfinance or financial inclusion models is a plus
• Minimum educational qualification: A diploma or bachelor's degree in a relevant field