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Fenergo SME

0 years

0 Lacs

Andhra Pradesh India

Posted:1 month ago| Platform: Linkedin logo

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Skills Required

support troubleshooting analysis optimization management collaboration compliance stability configuration integration resolve workflow logic data ui engineering development code scheduling deployment regression testing patch planning design documentation

Work Mode

On-site

Job Type

Full Time

Job Description

We are seeking a Fenergo Subject Matter Expert (SME) Level 3 Support Analyst to lead advanced troubleshooting, root cause analysis, platform optimization, and technical solutioning within the Fenergo Client Lifecycle Management (CLM) platform. This role involves close collaboration with business, compliance, IT, and vendor teams to support both production stability and continuous improvement of Fenergo environments.

Key Responsibilities

Act as the technical and functional SME for the Fenergo platform, owning L3 escalations and production-critical issues.Lead root cause analysis of high-severity incidents (P1/P2), including deep dive into configuration, integration, and codebase.Analyze and resolve complex issues related to workflow logic, data modeling, dynamic rules, integrations (APIs), and UI behavior.Work with engineering/development teams to review code, deploy hotfixes, and validate bug resolutions.Review and optimize system performance, job scheduling, and batch processes (e.g., overnight data loads, regulatory checks).Participate in the release cycle by reviewing deployment packages, regression testing, and performance tuning.Provide technical input on Fenergo version upgrades, patch planning, solution design, and long-term architecture.Collaborate with business teams to support regulatory change implementations (e.g., FATCA, CRS, MiFID, AMLD).Interface directly with the Fenergo product/vendor team to escalate product-level bugs and coordinate fixes or workarounds.Mentor L1/L2 support teams, build documentation, and ensure knowledge transfer.Engage in problem and change management, ensuring proper RCA documentation and post-incident reviews.

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Virtusa

Information Technology and Services

Southborough

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