Female Center Manager

Job Description – Center Manager

Location: As assigned
Reporting To: COO

Role Objective:
To manage end-to-end operations, revenue, quality, compliance, and team performance of the IVF center while ensuring excellent patient care and business growth.

Key Responsibilities:

• Oversee daily center operations, administration, and P&L management
• Achieve monthly, quarterly, and annual revenue and booking targets
• Ensure high standards of patient care, hygiene, ethics, and clinical coordination
• Manage patient journey, feedback, counselling, and referral coordination
• Ensure compliance with NABH/NABL/ISO, licenses, audits, and documentation
• Lead, train, schedule, and appraise center staff; manage manpower and outsourced staff
• Monitor costs, billing, refunds, inventory, pharmacy, assets, and AMC
• Support marketing, branding, doctor engagement, camps, and events
• Maintain accurate reporting (HIMS, Google Sheets, manual)
• Act as escalation point for operational, patient, or staff issues

Qualifications & Experience:

• MBBS / BDS / BAMS / BHMS or Graduate with Master’s in Healthcare Management
• 5–6 years of healthcare/clinic management experience (IVF preferred)

Skills & Attributes:

• Strong leadership, communication, and problem-solving skills
• Knowledge of hospital operations, budgeting, compliance, and quality systems
• Proficient in MS Office and hospital management systems
• Languages: English, Hindi, Marathi (or regional language)

Job Types: Full-time, Permanent

Benefits:

• Health insurance
• Provident Fund

Work Location: In person