F&B General Manager (Luxury Coffee Chain)

As the Operations Manager, your role will involve driving sales growth, ensuring operational SOP compliance, maintaining audit excellence, taking ownership of Profit & Loss (P&L), managing Zomato ratings, enhancing customer satisfaction, resolving repair issues, innovating processes, and overseeing staffing management for the city's operations. You will work closely with store managers to identify opportunities for revenue growth and ensure continuous per-store sales improvement. It will be your responsibility to guarantee that all operational Standard Operating Procedures (SOPs) are consistently followed across all stores to maintain high-quality standards. You will be tasked with managing and monitoring store audit processes to achieve excellent audit scores and operational efficiency. Taking full ownership of the city's Profit & Loss (P&L), you will work towards optimizing costs and maximizing profitability. Additionally, you will regularly monitor and enhance Zomato ratings by focusing on service and product quality to engage with customer feedback proactively. Your role will also involve enhancing customer satisfaction scores by ensuring superior in-store experiences and efficiently addressing customer concerns. Implementing a fast and cost-effective resolution system for maintenance and repair issues during store setup will be crucial. Continuously identifying and implementing new processes and systems to enhance metrics such as kiosk storage efficiency and overall throughput in stores will be part of your responsibilities. Ensuring each kiosk is adequately staffed and proficiently trained to meet operational requirements and provide excellent customer service will also fall under your purview. **Good to have:** - Proven experience in managing city-wide operations or multi-store management. - Strong understanding of P&L management and cost optimization. - Familiarity with auditing processes and operational SOPs. - Experience in NSO management, with a focus on seamless execution. - Ability to innovate and improve operational processes. - Excellent communication and leadership skills.,