F&B General Manager (Luxury Coffee Chain) PeopleGene

5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

As the Operations Manager, your role will involve driving sales growth, ensuring operational SOP compliance, maintaining audit excellence, taking ownership of Profit & Loss (P&L), managing Zomato ratings, enhancing customer satisfaction, resolving repair issues, innovating processes, and overseeing staffing management for the city's operations. You will work closely with store managers to identify opportunities for revenue growth and ensure continuous per-store sales improvement. It will be your responsibility to guarantee that all operational Standard Operating Procedures (SOPs) are consistently followed across all stores to maintain high-quality standards. You will be tasked with managing and monitoring store audit processes to achieve excellent audit scores and operational efficiency. Taking full ownership of the city's Profit & Loss (P&L), you will work towards optimizing costs and maximizing profitability. Additionally, you will regularly monitor and enhance Zomato ratings by focusing on service and product quality to engage with customer feedback proactively. Your role will also involve enhancing customer satisfaction scores by ensuring superior in-store experiences and efficiently addressing customer concerns. Implementing a fast and cost-effective resolution system for maintenance and repair issues during store setup will be crucial. Continuously identifying and implementing new processes and systems to enhance metrics such as kiosk storage efficiency and overall throughput in stores will be part of your responsibilities. Ensuring each kiosk is adequately staffed and proficiently trained to meet operational requirements and provide excellent customer service will also fall under your purview. **Good to have:** - Proven experience in managing city-wide operations or multi-store management. - Strong understanding of P&L management and cost optimization. - Familiarity with auditing processes and operational SOPs. - Experience in NSO management, with a focus on seamless execution. - Ability to innovate and improve operational processes. - Excellent communication and leadership skills.,

Posted 1 day ago

Apply

F&B General Manager PeopleGene

5.0 - 9.0 years

0 Lacs

hyderabad, telangana

On-site

As a Sales Operations Manager, you will play a crucial role in driving sales growth and operational excellence across all stores in the city. Your primary responsibilities will include: Driving Sales Growth: Collaborate closely with store managers to identify opportunities for revenue growth and ensure continuous per-store sales improvement. Ensuring Operational SOP Compliance: Maintain high-quality standards by ensuring consistent adherence to all operational Standard Operating Procedures (SOPs) across all stores. Managing Audit Excellence: Oversee and manage store audit processes to achieve excellent audit scores and uphold operational efficiency standards. Taking P&L Ownership: Take full responsibility for the Profit & Loss (P&L) of the city's operations, focusing on optimizing costs and maximizing profitability. Managing Zomato Ratings: Monitor and enhance Zomato ratings by maintaining high service and product quality, and actively engaging with customer feedback. Enhancing Customer Satisfaction: Improve customer satisfaction scores by delivering superior in-store experiences and addressing customer concerns promptly. Implementing Repair Resolution System: Establish a fast and cost-effective resolution system for any maintenance and repair issues during store setup. Driving Process Innovation: Continuously identify and implement new processes and systems to enhance metrics such as kiosk storage efficiency and overall store throughput. Managing Staffing: Ensure adequate staffing levels and proficient training for each kiosk to meet operational requirements and provide exceptional customer service. Good to have qualifications include proven experience in city-wide operations management, strong P&L management skills, familiarity with auditing processes and SOPs, NSO management experience, innovative mindset, and excellent communication and leadership abilities.,

Posted 4 days ago

Apply

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.