Job
Description
Eligibility Criteria : - Bachelors degree in Engineering (3-5 years of experience) Technology : Huawei, Ericsson ,Cisco, VAS (SMSC , MMSC, CRBT, etc.) Job Description : - Network Monitoring for Alarms in Huawei Network NMS - VAS - SMSC MMSC, Bulk Message Server BMS, USSD, OTA(Over the Air), Messaging Gateway Server, CRBT, VMS Voice Mail Server, Miss call alert node level alarm monitoring and troubleshooting Hand on experience in below mentioned VAS nodes : 1. SMSC 2. MMSC 3. MissU Miss call Alert 4. BMS - Bulk Message Server 5. CMS 6. VOM Voice Mail Server 7. OTA - Over the Air activation 8. Collectcall and USSD 9. DOB (Handled by SLA) 10. RBT - (Handled by the Huawei) 11. BULKMAN - Reacting at the right time to the service affecting issues - Manages/Uses the Alarm Management processes and tools to detect, Assign the problems in line with Operator/other SLAs and internal OLAs - Opening trouble tickets from network alarms or external fault reports, escalating trouble tickets, both technical and management. - Liaises with Customer Care organisations regarding Network outages - Supports end-end support, coordination and control of assigned Trouble Tickets - Supports Major service outage investigations and follow up - Ensures planned outages are carried out/rolled back in maintenance window - Ensures Operator Customer Care is fully updated for service affecting outages - Alarm Monitoring, Fault Localization/Correction/Verification - Corrective Maintenance (centralized routines) - Liaises with subcontractors and 3rd parties to resolve faults - Liaises with other service providers regarding network outages - Should be open to work in night shifts (24/7 support) - Engineer should be ready to provide emergency support during out of office hours Processes & Tools : - ITIL Foundation recommended - Knowledge of processes (e.g. : incident restoration, network change management, network optimization process, incident and problem management) preferred. - Knowledge of tools : BMC REMEDY/ITSM, NetCool, CANVAS Converged Service Platform, Seibel other platform tools preferred. Key skills : - Good Communication and inter personal Skills - Experience in Operations and preferably Managed Services - Analytical Skills. - Process Orientation , Time Management Software Skill : - SQL and Oracle databases (preferably DBA) - Visual basic, MS Acces, Microsoft office
