Fault Management Engineer - VAS

Fault Management Engineer - VAS

Fault Management Engineer

Key Responsibilities

• Network monitoring for alarms in

  Huawei Network NMS

  .
• Monitoring and troubleshooting alarms at the node level for various VAS components including

  SMSC, MMSC, Bulk Message Server (BMS), USSD, OTA (Over the Air), Messaging Gateway Server, CRBT, VMS Voice Mail Server, Miss Call Alert node

  .
• Reacting promptly to service-affecting issues.
• Managing and utilizing

  Alarm Management processes and tools

  to detect and assign problems in line with Operator/other SLAs and internal OLAs.
• Opening

  trouble tickets

  from network alarms or external fault reports, and escalating them both technically and to management.
• Liaising with

  Customer Care organizations

  regarding network outages.
• Supporting end-to-end support, coordination, and control of assigned

  Trouble Tickets

  .
• Supporting

  Major service outage investigations

  and follow-up.
• Ensuring

  planned outages

  are carried out/rolled back within the maintenance window.
• Ensuring

  Operator Customer Care

  is fully updated for service-affecting outages.
• Performing

  Alarm Monitoring, Fault Localization/Correction/Verification

  .
• Executing

  Corrective Maintenance

  (centralized routines).
• Liaising with

  subcontractors and 3rd parties

  to resolve faults.
• Liaising with other service providers regarding network outages.

Technical Skill Requirements

• Hands-on experience with the following VAS nodes:

  SMSC, MMSC, MissU Miss Call Alert, BMS - Bulk Message Server, CMS, VOM Voice Mail Server, OTA - Over the Air activation, Collectcall and USSD, DOB, RBT, and BULKMAN

  .
• Familiarity with

  Huawei, Ericsson, and Cisco

  technologies.
• Knowledge of

  SQL and Oracle databases

  (preferably DBA).
• Proficiency in

  Visual Basic, MS Access, and Microsoft Office

  .

Education

• A

  Bachelor's degree in Engineering

  is required.

General Requirements

• Employment Type:

  Full Time, Permanent.
• Willingness to work in

  night shifts (24/7 support)

  .
• Readiness to provide

  emergency support

  during out-of-office hours.
• Good

  communication and interpersonal skills

  .
• Experience in

  Operations

  and preferably

  Managed Services

  .
• Strong

  analytical skills

  .

• Process orientation

  and

  time management

  .

Preferred Skills

• ITIL Foundation

  certification is recommended.
• Knowledge of processes such as incident restoration, network change management, network optimization process, incident, and problem management is preferred.
• Knowledge of tools like

  BMC REMEDY/ITSM, NetCool, CANVAS Converged Service Platform, Seibel

  , and other platform tools is preferred.