Factory Order Management Specialist

Job Title

Your role:

• Confirms delivery dates of orders to internal customers with meticulous attention to detail, ensuring seamless alignment with supply planning objectives and adherence to customer requirements.
• Prioritizes and executes order backlog for assigned Key Markets, proactively employing efficient strategies to expedite order processing and meet customer demands.
• Reviews system configurations, initiate changes, and process upgrade orders, collaborating closely with international Key Markets to address and resolve any order-related challenges or discrepancies.
• Validates sales orders, conducting thorough verification of all relevant information to ensure accuracy, completeness, and compliance with established standards and procedures.
• Ensures execution of straightforward backorders with the Factory, ensuring seamless coordination to fulfill customer requirements promptly and maintain satisfaction levels at a high standard.
• Provides guidance to Sales and Service teams, addressing inquiries, resolving issues, and facilitating smooth order transactions, thereby ensuring optimal customer service throughout the sales process.
• Contributes to cross-departmental collaboration with Marketing, Config Management, Service Engineering, and Order Managers to implement configuration changes and enhancements as needed.
• Guides the timely execution of SAP transactions for order handling, maintaining up-to-date and accurate data in the SAP order book to facilitate efficient order management and tracking.
  

You're the right fit if:

• 3- 6 years of experience with in areas of Order Management, Logistics, Process Improvement, Business Administration
• Bachelor's Degree in Supply Chain, Operations ,Business Administration, or equivalent.
  

Preferred Skills:

• Quality Specifications
• Supply Chain Management (SCM)
• Troubleshooting
• Enterprise Resource Planning (ERP) Systems
• Order Management Software
• Data Analysis & Interpretation
• Business Acumen
• Data Management
• Order Fulfillment
  

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