Facility Manager-Technical & Soft Services

Note: Candidates expertise in Technical, Soft Service, Knowledge on transport, people management and leadership skills.

Key Responsibilities:

• Overseeing and agreeing contracts and providers for services including Technical, Soft Services, M&E and Security.
• Supervising multi-disciplinary teams of staff including cleaning, maintenance, grounds and security
• Ensuring that basic facilities are well-maintained
• Managing budgets and ensuring cost-effectiveness
• Allocating and managing space between buildings
• Ensuring that facilities meet government regulations and environmental, health and security standards
• Advising businesses on increasing energy efficiency and cost-effectiveness
• Overseeing building projects, renovations, or refurbishments
• Helping businesses to relocate to new offices and transportation
• Drafting reports and making written recommendations
• Analytical and problem-solving skills
• The ability to lead and manage teams and projects
• Teamworking
• Attention to detail but also the ability to see the implications for the bigger picture

Facility Reports

• Ensure Daily/Weekly/Monthly Reports are sent as per timelines
• Ensure reports and trackers are accurate.

Service Partner - Vendor Management

• Ensure Vendor Partner Deliverables
• Ensure Monthly Performance Review and Scoring
• Ensure Service Partner Induction and Termination as per process

Compliance

• Ensure Managing Building Statutory Compliance.
• Ensure tracking of Validity and requirement understanding.

Finance and Procurement

• Ensure Office Services, R&M, Capex and Special Budgets are managed effectively.
• Ensure Projections are done accurately.
• Follow up for the Purchase Orders and timely completion of the work
• Ensure Governance Score and Work Completion within TAT
• Ensure Invoicing is done within the timelines
• Ensure Utilities - Projection to Invoicing are done with the timelines
• Ensure additional PO raised for add on events are managed effectively

Training & Development

• Ensure Direct Staff Training & Development
• Ensure Support Staff On-boarding and Training
• Ensure Vendor partner training
• Ensure Floor Warden Training prior to Fire Drill
• Ensure Support Fire Safety Training prior to Fire Drill

Connect Programs

• Ensure connect programs are initiated within various stake holders.
• Ensure Corridor Connects are conducted to catch up with employees and calendar connects are maintained over a period of time.

Internal Review Programs

• Ensure Weekly Reviews with team on the progress and overall function within the Team.
• Ensure Monthly Management Reviews are conducted as per schedule
• Participate in Ops Reviews and provide quality inputs .

Internal & External Audits

• Ensure Audit Preparations and Participations

Management Responsibilities

• Provide leadership to the facilities management team.
• Demonstrate leadership & responsiveness and creativity.
• Understand the FM scope develop specific processes & procedures to reduce cost & improve client satisfaction.
• Accomplish at least 95% Key Performance Indicators as agreed with Flipkart.
• Coordinate with Account Lead on the goal setting, performance reviews, and career development plan, HR related issues for facilities management team.
• Assist Account Lead in developing & implementing the facilities management account plan for the facility.
• Identify training needs for all subordinates.
• Nominate team members (Facilities & Engg.) for training- Value adds
• On time reporting of incidents in the facility.
• More accountable for any issues/escalation in the facility.

Competencies

• Communication skills
• Planning and organizational skills
• Negotiation skills
• Problem analysis
• Decision-making
• Client service orientation