Facility Manager

Experienced Facility Manager to oversee the day-to-day operations of client facilities, ensuring optimal building performance, end user satisfaction, and cost-effective service delivery. This role requires a strategic thinker who can manage multiple stakeholders while maintaining the highest standards of facility operations.

Key Responsibilities

Operations Management

• Oversee daily facility operations including soft services, HVAC, electrical, plumbing, and building automation systems
• Coordinate preventive and corrective maintenance programs
• Manage vendor relationships and service contracts
• Ensure compliance with safety, environmental, and regulatory requirements
• Monitor building performance metrics and implement improvement initiatives

Financial Management

• Develop and manage facility budgets and operating expenses
• Track and report on key performance indicators (KPIs)
• Identify cost optimization opportunities while maintaining service quality
• Process invoices and manage purchase orders within approved limits
• Ensure PO process as per JLL guidelines
• Ensure invoices are raised to clients in a timely manner
• Track AP/AR

Client Relations

• Serve as primary point of contact for tenant requests and concerns
• Coordinate space planning and move management activities
• Conduct regular client satisfaction surveys and address feedback
• Facilitate communication between client, building management, JLL teams and vendors

Strategic Planning

• Develop and implement facility management best practices
• Support sustainability initiatives and energy efficiency programs
• Participate in capital planning and major project coordination
• Contribute to business development and client retention efforts

Required Qualifications

Education & Experience

• Bachelor's degree in Facility Management, hotel management, Engineering, Business Administration, or related field
• 8-10 years of facility management experience, preferably in commercial real estate
• Experience with computerized maintenance management systems (CMMS)

Technical Skills

• Strong understanding of soft services and building systems
• Proficiency in Microsoft Office Suite and facility management software
• Knowledge of building codes, safety regulations, and environmental compliance
• Project management capabilities

Core Competencies

• Excellent communication and interpersonal skills
• Strong analytical and problem-solving abilities
• Leadership and team management experience
• Customer service orientation
• Ability to work in fast-paced, multi-client environment