F & b Service Captain

Hotel Lunnar (Pure Veg.) is a high-end Pure Veg. Multi-cuisine restaurant dedicated to providing an exceptional dining experience through quality food, outstanding service, and a welcoming ambiance. Our commitment to excellence extends to our team, whom we support with ongoing training and professional growth opportunities.

We are seeking an experienced and dedicated Food & Beverage Service Captain(Supervisor) to join our team. The Restaurant Captain will be responsible for overseeing the dining room and room service operations, ensuring exceptional service, and leading the service team to deliver an outstanding dining experience for our guests. The ideal candidate will have strong leadership skills, a keen eye for detail, and a passion for hospitality.

Key Responsibilities

• Service Excellence: Ensure that all guests receive prompt, courteous, and professional service at all times. Address and resolve any guest concerns or complaints promptly and effectively.
• Team Leadership: Supervise, train, and motivate the service staff, including servers, host/hostess. Foster a positive and collaborative work environment.
• Operations Management: Oversee daily dining room operations, including table assignments, reservations management, Barking and coordination with the kitchen staff to ensure smooth service flow.
• Quality Control: Maintain high standards of cleanliness and presentation throughout the dining area. Monitor and enforce adherence to health and safety regulations.
• Guest Relations: Build and maintain strong relationships with guests, ensuring repeat business and positive word-of-mouth.
• Menu Knowledge: Possess thorough knowledge of the menu, including daily specials, and be able to make recommendations and answer guests' questions regarding food and beverages.
• Sales: Promote and up sell menu items, beverages, and special promotions to maximize revenue.
• Reporting: Prepare and submit reports on dining room activities, guest feedback, and staff performance to the management team.

Qualifications

• Experience: Minimum of 2 years of experience in a supervisory role in a high-end restaurant or similar hospitality environment.
• Education: High school diploma or equivalent; a degree in hospitality management or related field is a plus.
• Skills: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in using point-of-sale (POS) systems and reservation management software.
• Leadership: Proven ability to lead and inspire a team. Ability to remain calm and composed under pressure.
• Appearance: Professional appearance and demeanor.

Interested candidates are invited to submit their resume and a cover letter detailing their experience and why they are the ideal candidate for the Restaurant Captain position to hotel.lunnar@gmail.com. We are an equal opportunity employer and welcome applicants from all backgrounds.

Job Types: Full-time, Walk-In

Pay: ₹10,000.00 - ₹14,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Leave encashment
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Evening shift
• Morning shift
• Rotational shift
• Weekend availability

Supplemental Pay:

• Yearly bonus

Ability to commute/relocate:

• Darjiling, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Good command on MS Office , Operate Hotel Software , clear Communication Skills and able to work 12 Hours and more.

Education:

• Diploma (Required)

Experience:

• Food service management: 2 years (Required)

Language:

• Hindi, English , Nepali (Required)
• Hindi , English, Bengali , Nepali (Required)

Work Location: In person