HOTEL LUNNAR PVT. LTD.

We are looking for a Hotel Front Desk Associate/Exec. to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities 1. Perform all check-in and check-out tasks 2. Manage online and phone reservations 3. Inform customers about payment methods and verify their credit card data 4. Register guests collecting necessary information (like contact details and exact dates of their stay) 5. Welcome guests upon their arrival and assign rooms. 6. Provide information about our hotel, available rooms, rates and amenities. 7. Respond to clients’ complaints in a timely and professional manner. 8. Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. 9. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. 10. Up sell additional facilities and services, when appropriate 11. Maintain updated records of bookings and payments Requirements and skills 1. Work experience as a Hotel Front Desk Agent, Receptionist or similar role 2. Experience with hotel reservations software ,OTA 3. Understanding of how travel planning websites operate, like Make My Trip and Trip Advisor 4. Customer service attitude. 5. Excellent communication and organizational skills. 6. Degree/ Diploma in hotel management is a plus. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Flexible schedule Paid time off Schedule: Day shift Evening shift Night shift Weekend availability Ability to commute/relocate: Darjiling, West Bengal: Reliably commute or planning to relocate before starting work (Required) Education: Higher Secondary(12th Pass) (Preferred) Experience: Hotel Reception: 3 years (Preferred) Language: English (Required) Hindi (Required) Nepali (Required) Bengali (Required) Work Location: In person

We are looking for a Hotel Front Desk Associate/Exec. to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities 1. Perform all check-in and check-out tasks 2. Manage online and phone reservations 3. Inform customers about payment methods and verify their credit card data 4. Register guests collecting necessary information (like contact details and exact dates of their stay) 5. Welcome guests upon their arrival and assign rooms. 6. Provide information about our hotel, available rooms, rates and amenities. 7. Respond to clients’ complaints in a timely and professional manner. 8. Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. 9. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. 10. Up sell additional facilities and services, when appropriate 11. Maintain updated records of bookings and payments Requirements and skills 1. Work experience as a Hotel Front Desk Agent, Receptionist or similar role 2. Experience with hotel reservations software ,OTA 3. Understanding of how travel planning websites operate, like Make My Trip and Trip Advisor 4. Customer service attitude. 5. Excellent communication and organizational skills. 6. Degree/ Diploma in hotel management is a plus. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Flexible schedule Paid time off Schedule: Day shift Evening shift Night shift Weekend availability Ability to commute/relocate: Darjiling, West Bengal: Reliably commute or planning to relocate before starting work (Required) Education: Higher Secondary(12th Pass) (Preferred) Experience: Hotel Reception: 3 years (Preferred) Language: English (Required) Hindi (Required) Nepali (Required) Bengali (Required) Work Location: In person

Hotel Lunnar (Pure Veg.) is a high-end Pure Veg. Multi-cuisine restaurant dedicated to providing an exceptional dining experience through quality food, outstanding service, and a welcoming ambiance. Our commitment to excellence extends to our team, whom we support with ongoing training and professional growth opportunities. We are seeking an experienced and dedicated Food & Beverage Service Captain(Supervisor) to join our team. The Restaurant Captain will be responsible for overseeing the dining room and room service operations, ensuring exceptional service, and leading the service team to deliver an outstanding dining experience for our guests. The ideal candidate will have strong leadership skills, a keen eye for detail, and a passion for hospitality. Key Responsibilities Service Excellence: Ensure that all guests receive prompt, courteous, and professional service at all times. Address and resolve any guest concerns or complaints promptly and effectively. Team Leadership: Supervise, train, and motivate the service staff, including servers, host/hostess. Foster a positive and collaborative work environment. Operations Management: Oversee daily dining room operations, including table assignments, reservations management, Barking and coordination with the kitchen staff to ensure smooth service flow. Quality Control: Maintain high standards of cleanliness and presentation throughout the dining area. Monitor and enforce adherence to health and safety regulations. Guest Relations: Build and maintain strong relationships with guests, ensuring repeat business and positive word-of-mouth. Menu Knowledge: Possess thorough knowledge of the menu, including daily specials, and be able to make recommendations and answer guests' questions regarding food and beverages. Sales: Promote and up sell menu items, beverages, and special promotions to maximize revenue. Reporting: Prepare and submit reports on dining room activities, guest feedback, and staff performance to the management team. Qualifications Experience: Minimum of 2 years of experience in a supervisory role in a high-end restaurant or similar hospitality environment. Education: High school diploma or equivalent; a degree in hospitality management or related field is a plus. Skills: Excellent communication and interpersonal skills. Strong organizational and multitasking abilities. Proficiency in using point-of-sale (POS) systems and reservation management software. Leadership: Proven ability to lead and inspire a team. Ability to remain calm and composed under pressure. Appearance: Professional appearance and demeanor. Interested candidates are invited to submit their resume and a cover letter detailing their experience and why they are the ideal candidate for the Restaurant Captain position to hotel.lunnar@gmail.com . We are an equal opportunity employer and welcome applicants from all backgrounds. Job Types: Full-time, Walk-In Pay: ₹10,000.00 - ₹14,000.00 per month Benefits: Flexible schedule Food provided Leave encashment Paid time off Provident Fund Schedule: Day shift Evening shift Morning shift Rotational shift Weekend availability Supplemental Pay: Yearly bonus Ability to commute/relocate: Darjiling, West Bengal: Reliably commute or planning to relocate before starting work (Required) Application Question(s): Good command on MS Office , Operate Hotel Software , clear Communication Skills and able to work 12 Hours and more. Education: Diploma (Required) Experience: Food service management: 2 years (Required) Language: Hindi, English , Nepali (Required) Hindi , English, Bengali , Nepali (Required) Work Location: In person

We are looking for a Hotel Front Desk Associate/Exec. to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests. Responsibilities 1. Perform all check-in and check-out tasks 2. Manage online and phone reservations 3. Inform customers about payment methods and verify their credit card data 4. Register guests collecting necessary information (like contact details and exact dates of their stay) 5. Welcome guests upon their arrival and assign rooms. 6. Provide information about our hotel, available rooms, rates and amenities. 7. Respond to clients’ complaints in a timely and professional manner. 8. Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs. 9. Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests. 10. Up sell additional facilities and services, when appropriate 11. Maintain updated records of bookings and payments Requirements and skills 1. Work experience as a Hotel Front Desk Agent, Receptionist or similar role 2. Experience with hotel reservations software ,OTA 3. Understanding of how travel planning websites operate, like Make My Trip and Trip Advisor 4. Customer service attitude. 5. Excellent communication and organizational skills. 6. Degree/ Diploma in hotel management is a plus. Job Type: Full-time Pay: ₹12,000.00 - ₹15,000.00 per month Benefits: Flexible schedule Paid time off Schedule: Day shift Evening shift Night shift Weekend availability Ability to commute/relocate: Darjiling, West Bengal: Reliably commute or planning to relocate before starting work (Required) Education: Higher Secondary(12th Pass) (Preferred) Experience: Hotel Reception: 3 years (Preferred) Language: English (Required) Hindi (Required) Nepali (Required) Bengali (Required) Work Location: In person

We are seeking an experienced and strategic-minded Head of Store & Purchase to oversee all aspects of our store operations and procurement activities. The ideal candidate will be responsible for developing and implementing strategies to optimize purchasing processes, manage inventory efficiently, and ensure smooth operations of our Hote stores. The Head of Store & Purchase will lead a team, manage vendor relationships, and contribute to the overall success of our organization. We are seeking an experienced and strategic-minded Head of Store & Purchase to oversee all aspects of our store operations and procurement activities. The ideal candidate will be responsible for developing and implementing strategies to optimize purchasing processes, manage inventory efficiently, and ensure smooth operations of our Hotel stores. The Head of Store & Purchase will lead a team, manage vendor relationships, and contribute to the overall success of our organization. Responsibilities ·Supplier sourcing and management: Identify, evaluate, and select suppliers for various goods and services required by the hotel, including food, beverages, equipment, and operating supplies. Negotiate contracts and terms with suppliers to secure favorable prices and quality standards. ·Cost control and budgeting: Develop and implement cost-saving initiatives without compromising quality. Monitor purchasing budgets and analyze expenses to identify opportunities for improvement. ·Inventory management: Collaborate with all departments to determine purchasing needs and ensure optimal stock levels are maintained, preventing both shortages and overstocking. ·Quality assurance: Inspect and verify the quality of all incoming goods and address any issues or discrepancies with suppliers. ·Compliance and documentation: Ensure all purchasing activities comply with company policies, industry regulations, and legal requirements. Maintain accurate purchase records and documentation, including purchase orders, invoices, and delivery notes. ·Market research: Stay informed about market trends, new products, and potential suppliers to optimize procurement strategies and identify opportunities for innovation. · Departmental coordination: Work closely with the culinary team (chefs), Food & Beverage, housekeeping and other departments to understand their needs and ensure timely and efficient procurement of necessary items. ·Receiving and inspecting deliveries: Verify incoming goods against purchase orders and delivery notes, checking for accuracy in quantity, quality, and any damage. ·Inventory management: Maintain accurate records of inventory levels, conduct regular stock checks and audits, track expiration dates for perishable items, and implement inventory management systems (such as FIFO) to optimize stock rotation and minimize waste. · Storage and organization: Ensure that all items are stored correctly in designated locations within the storerooms or warehouses, following proper storage conditions (e.g., temperature control for perishable items) and safety regulations. ·Issuing supplies: Issue supplies to various departments within the hotel as requested, ensuring proper documentation and tracking of outgoing inventory. ·Cleaning and maintenance: Maintain a clean, organized, and safe working environment in all storage areas, adhering to public health and safety regulations. ·Reporting: Document any discrepancies, damaged goods, or losses and report them to the relevant supervisors or managers. ·Coordination and communication: Collaborate with the Purchasing Manager and other departments to coordinate inventory needs and delivery schedules. ·Prior experience in storekeeping, inventory control, or a related field, preferably in a hotel or hospitality setting. ·Knowledge of relevant systems like Ranslab Hotel software may be an advantage. Essential skills · Strong negotiation and communication skills. · Analytical and problem-solving abilities. · Knowledge of supply chain management and inventory control procedures. · Attention to detail and accuracy. · Ability to work independently and collaboratively. · Strong organizational and time management skills. · Attention to detail and accuracy. · Basic computer skills and familiarity with inventory management software. · Physical fitness to lift and move heavy objects. · Ability to work independently and as part of a team. · Knowledge of health and safety procedures and regulations. Qualifications ·Bachelor's degree in Business Administration, Hospitality Management, Supply Chain Management, or a related field. · Relevant experience in purchasing, procurement, or supply chain management, preferably within the hotel industry. Job Types: Full-time, Permanent Pay: From ₹15,000.00 per month Benefits: Cell phone reimbursement Commuter assistance Flexible schedule Food provided Leave encashment Provident Fund Schedule: Day shift Evening shift Morning shift Weekend availability Supplemental Pay: Yearly bonus Ability to commute/relocate: Darjeeling, West Bengal: Reliably commute or planning to relocate before starting work (Required) Language: Hindi , Nepali, Bengali , English, (Required) Willingness to travel: 25% (Preferred) Work Location: In person