Extended Warranty/New Packs

Job Description

Position: Care Pack Management (Extended Warranty/AMC/New Packs) Department- Customer Services Experience: 7+ Years Location: Gurugram Job Description: Lay down entire Process & Policies for Samsung Care+ [Extended warranty/AMC for MX, CE & B2B Products]. System development, new packs [Offers] and repricing management Execution of Management Strategy and direction Balance out management direction and field challenges Drive the AMC / CMC business and contribute to revenue Continuously innovate and benchmark competitor for further enhancements Coordinating for training requirements [Communications] of Service partner for SC+ process Backend Support - B2B pricing support, QNA, escalation mgt , MIS, registration & billing, launching new alliances with product team Create new recognition program to enhance sale Show more Show less