Exit QA expert - Associate

Role Description

The Offboarding QA Analyst focuses on effective Quality Review of Client Offboarding execution processes. The QA Analyst performs QA Review across various elements of the Offboarding lifecycle, ensuring that files which not completed the relevant stages in line with the Standard Operating Procedures are highlighted as exception. QA Analyst has responsibility for maintaining high standards in QA Review of Offboarding process, identify errors, provide feedback on the performance of the team & support Monthly QA MI inputs

Your key responsibilities

Process:

• Acts as an SME to the process.
• Point of contact in absence of AVP.
• Arranging connects for the team with the Stakeholders
• Ensure that regulatory and audit deadlines and obligations are effectively met.
• Preparation of process KOP & assisting the team in KOP accordingly.
• Monitoring the mailboxes in terms of processing and queries.
• Allocating the volumes within the team.
• Creating the backup within the team.
• Providing training to the new joiners.
• Ensuring the mandatory trainings are completed by the team and yourself within the time.
• Ensuring all the BAU reports are prepared and published within the given timeline.
• Process direction/take charge of team huddles and actively involved on calls & projects.
• Should be able to manage multiple business lines departments with appropriate controls.
• Should make informed decisions keeping business and other relevant departments in mind.
• Responsible to distribute work, assign account responsibilities coordinate necessary trainings within the process.
• Must be able to work well and adapt to change in a fast-paced environment
• Adherence to STARC standards and procedures and ensuring that there are no lapses or gaps in control.
• Ensure that process should be Audit ready all the time.
• Demonstrate a proactive approach to all activities and create the environment for others to emulate this behavior.
• Understand and effectively manage risks through timely and accurate escalation
• Understand the purpose of the process performed, key risks and mitigating controls.
• Share knowledge and provide appropriate training, guidance or coaching for the team
• Understand the purpose of the process performed, key risks and mitigating controls.
• Investigate open items and resolve as required. Escalate unresolved open items per departmental policy

Control:

• Following the OffBoarding processes and policies as per Global OffBoarding standards.
• Identify training needs of the team to improve performance.
• Effectively manages escalation notification to AVP with estimated potential or actual impact.
• Ensure all SLAs defined by the Business are adhered with full quality and timeliness.
• Preparing daily/weekly & monthly reports where necessary.
• Provides transparency regarding operational incidents, root causes and proposed remediation. Plays a lead role in remediation.

Change:

• Proactively identify Risk areas and propose Controls or Process improvement ideas to manager.
• Enhancing the automation ideas in the process.
• Encouraging the SMEs of the team to work on process improvement ideas.
• Downloading and updating the team with the constant process changes.

Your skills and experience

• Minimum Bachelors degree or equivalent in relevant field
• Candidate should have at least 8+ years of minimum work experience in Client Offboarding or related Processes
• Basic knowledge of Financial Products like Fixed Income, Equity etc. and financial instruments including Futures, Options, Swaps.
• Excellent communication skills. Should communicate clearly with Business
• Microsoft Office/Suite proficient (Word, Excel, PowerPoint, etc.)
• Problem Solving Skills ability to think Out of the Box and independently work around issues that arise time to time.
• Ability to make the team work quickly and accurately, even under tight deadlines and should be flexible in working hours, also should be able to support in different time zones on rotational basis (if required).
• Problem Solving Skills ability to think Out of the Box and independently work around issues that arise time to time.