Executive - Telecalling Operations

The Telecalling Operative Executive will make outbound calls to customers, answer queries, provide information about products and services, and achieve pre-defined sales or customer service goals. This job needs good communication skills, persuasion, and a customer-centric attitude. Key Responsibilities: Outbound and Inbound Calling: - Call to outbound customers; either new or current, for the purposes of alerting them of products, services, or offers. - Handle inbound calls, address customer inquires, and resolve issues satisfactorily. - Lead generation and conversion - Identify and generate leads through telecalling activities. - Explain the product features and benefits to convert inquires into sales. Customer Engagement: - Maintain a polite, enthusiastic, and professional tone while talking to the customers. - Build rapport to enhance customer experience and loyalty. Data Management: - Update the client's details and feedback on the CRM system. - Maintain records of discussions and follow-ups. Target Achievement: - Work towards achieving daily, weekly, and monthly call and sales targets. - Take performance review, training, and productive outcomes on job duties at work. Complaint Resolution - Handle complaints from customers, and refer complicated issues to a supervisor for resolution. Compliant: - Follow company policies and regulatory guidelines in making calls. Skills & Qualifications: Educational Qualification High school diploma or equivalent. Any field degree is a plus. Experience: - 1-3 years of experience in telecalling, customer service, or sales. Fresher with good communication skills will be considered. Key Skills: - Good verbal communication in English and regional languages. Persuasive and negotiation skills.