Executive / Sr. Executive - Sales

Role & responsibilities

1.Sales Reporting & Analysis:

• Prepare and update monthly sales dashboards for performance tracking and reviews
• Conduct customer-wise sales analysis and provide insights for focused business follow-up
• Maintain data accuracy and support forecasting with timely inputs

2.Customer Service & Documentation Management:

• Register and track customer complaints using CRM tools and ensure closure through systematic follow-ups
• Complete and process forms such as Drawing Requests, Sample Requests, and Technical Product Information (TPI)
• Manage customer documentation for approvals, specifications, and technical clarifications
• Handle New Customer Code creation in coordination with Finance and Commercial teams

3.Order & Commercial Processing:

• Coordinate with the SCM team to monitor and follow up on the Order Schedule
• Issue quotations, prepare proforma invoices, and assist in freezing commercial terms with customers
• Ensure end-to-end handling of sample requests, dispatch, and follow-up for customer feedback and approvals
• Assist in credit checks and payment follow-ups to maintain financial hygiene

4.Cross-Functional Coordination:

• Liaise with departments including SCM, Quality Assurance, Technical, Sales & Distribution, and Production to ensure accurate and timely information flow
• Support internal stakeholders in troubleshooting queries and maintaining updated knowledge of internal processes

5.Customer Engagement & Business Support:

• Respond to client inquiries and coordinate the exchange of samples, counter-samples, specifications, and technical drawings
• Visit customer premises, as and when required, for business discussions, feedback collection, and relationship strengthening
• Participate actively in sales training programs, internal reviews, and knowledge-sharing sessions
• Stay updated with product knowledge, industry trends, and company offerings to provide better support

Preferred candidate profile

• Educational Qualifications :

  Masters in Business Administration / Equivalent Post-Graduate Degree in Business Management/ B.Pharm

• Experience :

  4-8 years of experience preferably from Pharma Packaging / Pharma Industry