Designation - Executive / Senior Executive - Learning and DevelopmentFunction - Human ResourceLocation - Mumbai - (Goregaon )Qualification - Any GraduateExperience - 1- 3 years
About Rentokil PCI
Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in 2017through a joint venture between Pest Control India and Rentokil, it operates across 300 locations,aiming to set new standards in customer service. The company focuses on industry-leading operationsthrough best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened itsmarket leadership by acquiring HiCare, expanding its services and footprint further.For more details: https://www.rentokil-pestcontrolindia.com
Role Overview
We are seeking a creative and analytical L&D Content Researcher & Designer for thedevelopment of our internal skill-building ecosystem. This role focuses on identifying criticalbusiness skill gaps, researching industry-best practices, and designing engaging, high-impactlearning content (both digital and instructor-led) to upskill our workforce.Key Responsibilities
- Content Research & Training Needs Analysis (TNA)
- Identify Skill Gaps: Conducting Training Needs Analysis (TNA) and identify technical and
behavioral skill gaps.
- Curriculum Research: Research global industry trends, competitor benchmarks, and modern
learning methodologies to ensure our training content is current and competitive.
- Instructional Design & Content Creation
- Content Development: Design and develop comprehensive training assets, including
e-learning modules, video scripts, slide decks, infographics.
- Micro-Learning: Create "bite-sized" learning content (videos, one-pagers) for skill
reinforcement.
- Visual Design: Ensure all training materials are visually appealing, branded, and user-friendly.
Last Revision: July 2025
Required Skills & Qualifications
- Technical Proficiency:
- Proficiency in E-learning tools (e.g., Vyond, Canva, Slides).
- Proficiency in Data
- Core Competencies:
- Strong research skills .
- Understanding of Adult Learning Principles.
Communication
- Create and distribute internal communications related to training.
- Align with business requirement to design relevant and effective content.
Key Result Areas
- Ensuring content quality and effectiveness.
- Meeting deadlines for closing training requests
- Successful identification of training needs (TNA) and deployment of targeted solutions that
measurably reduce skill gaps.
- Providing actionable insights on learner behavior, assessment scores, and training ROI.
- Enhancing learning and development through innovative activities
- Implementing strategies to measure and improve employee satisfaction
- Promoting a culture of continuous learning and skill development within the organization
Competencies (Skills Essential To The Role)
- A minimum of 1-3 years of relevant or equivalent experience, preferably in facilitating trainings,
Customer Service programs, etc.
- Adequate knowledge of learning management systems/E-learning platforms is preferred
- Ability to gather data, compile information, analyse data, and prepare reports using MS Excel
- G Sheet proficiency
- Strong communication skills, with proficiency in English
- The ability to interact with a range of personalities and styles, to establish effective
relationships at all levels of the organization
Educational Qualification / Other Requirement
- Post Graduate
- Flexible to travel (not extensively)
Role Type / Key Working Relationships
- Individual Contributor
- Internal team
- External stakeholders
What can you expect from RPCI?Last Revision: July 2025➔ Our values lie at the core of our mission and vision. We believe that it's our people who
Make Our Company What It Is. We Believe In
- Service
- Relationships
- Teamwork
- Responsibility
DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming
to people of all backgrounds.Interested Candidates can share resume on below mentioned emailalfeeya.siddiqui@rentokil-pci.com
