Executive Sales Support (BBN)

• Purpose
  

• Key Responsibilities
  

Responsibilities

Operational

• Coordinate with the Branch Finance & Accounts Team for timely generation of bills for the branch customers
• Ensure accuracy of the generated bills through by verifying all bills/ invoices as per Blue Dart norms prior to forwarding to clients
• Ensure timely dispatch of bills to customers as per schedule and follow up with customers for bill receipt
• Ensure customization of bills as per forms/ formats required, contractual terms and conditions, customer requirements, etc.
• Ensure coordination with Finance Teams for resolution of any queries/ issues regarding billing; Ensure that disputes (if any) are closed before the payment date
• Work closely with the sales teams to ensure timely collections from customers as per the raised bills
• Follow up with customers in cases of pending payments / short payments / part payments
• Ensure reporting of invoices dispatched and cheque collection details to the Branch Finance & Accounts Teams on a regular basis
  

People

• Provide direction, guidance and support to employees within the sales team in the branch to help them discharge their duties effectively
• Ensure that the sales team in the branch is adequately staffed as per the manpower requirements
• Key Result Areas and Key Performance Indicators
  

S. No

Key Result Areas

Key Performance Indicators

• Oversee adherence to timelines set for billing at the Branch in terms of
• Collation of billing data
• Customization of bills
• Dispatch of invoices to customers
• Collection of payments
• Reporting to Branch Finance Team, etc.
  

• Accuracy in bills/ invoices generated
• Number of instances of errors in customization of invoices (as per customer contract and conditions)
  

• % of payments received as per defined timelines
  

• Adherence to Performance Management system timelines and guidelines