Executive- Sales & Services

The Executive- Sales & Services at Malabar Gold & Diamonds plays a crucial role in achieving individual sales targets and implementing strategies to boost store profits. You will warmly greet customers, understand their needs, and guide them to suitable products, influencing their buying decisions effectively. Engaging customers through suggestive selling and cross promotions, you will ensure customer satisfaction and drive sales. You will also handle queries, address complaints, and provide excellent customer service by educating customers on product details and benefits. Performing remote selling activities and maintaining accurate customer databases are also key responsibilities. Informing customers about special offers, enrolling them in schemes, managing customer orders, and coordinating with SCM/MBMG for timely deliveries are part of your duties. Maintaining stock accuracy, executing visual merchandising guidelines, ensuring jewellery safety, and generating customer leads are vital tasks. You will support in-store events, stay updated on market trends, and assist in BTL marketing efforts. Adhering to grooming standards, following SOPs, preparing sales reports, and focusing on self-development are important aspects of the role. This position requires a candidate with a Graduation or HSC qualification, aged below 33, and having 4 to 5 years of experience in retail sales. The location of this role is in Bhavnagar, Gujarat, India. The salary range offered is as per industry standards in Indian Rupees.,