Job
Description
Job Description (JD): Executive – Partnerships & Transit Operations Position
Title: Executive – Partnerships & Transit Operations
Reporting To: Founder Location: Bengaluru
Employment Type: Full-Time
Salary: 15,000/- to 20,000/-
Role Overview
The Executive – Partnerships & Transit Operations will be responsible for managing relationships with Transit Partners and ensuring the smooth day-to-day operations of services. The role focuses on partner coordination, service delivery, compliance, reporting, and operational discipline, while acting as a key operational link between partners and the Founder.
Key Responsibilities
1. Transit Partner Relationship Management
● Manage and maintain day-to-day coordination with transit and service partners.
● Ensure partners adhere to agreed service standards, timelines, and operational commitments.
● Act as the first point of contact for operational coordination and service-related concerns.
● Support onboarding of new partners from an operational and documentation standpoint.
2. Daily Operations Management
● Oversee daily service execution including pickups, deliveries, returns, and issue resolution.
● Monitor service continuity and ensure minimal operational disruptions.
● Coordinate with internal teams to ensure smooth execution of partner-led services.
● Maintain operational discipline across locations and partner networks.
3. Service Quality & SLA Monitoring
● Track service performance against defined SLAs and operational benchmarks.
● Follow up with partners on delays, service failures, and corrective actions.
● Work towards continuous improvement in service quality and customer experience.
4. Compliance & Documentation
● Ensure all transit partners maintain valid statutory and operational documents.
● Maintain proper records, agreements, and compliance checklists.
● Support audits and inspections related to partner operations.
5. Reporting & Founder Communication
● Prepare daily, weekly, and monthly operational status reports.
● Escalate critical issues, risks, or deviations to the Founder in a timely manner.
● Provide clear operational insights to support management decisions. 6. Commercial Coordination
● Support coordination related to partner billing, reconciliations, and service disputes.
● Assist in monitoring operational costs and service efficiency.
● Coordinate implementation of agreed commercial terms with partners.
7. Process & Operations Improvement
● Recommend improvements to operational processes and partner workflows.
● Support expansion of services by assisting with partner capacity planning.
● Ensure standard operating procedures are followed consistently.
Key Skills & Competencies
● Strong operations and coordination skills.
● Excellent partner and stakeholder management abilities.
● Clear communication and escalation handling.
● Good documentation, reporting, and follow-up discipline.
● Ability to work independently and manage multiple partners simultaneously.
Preferred Qualifications :
● Bachelor’s degree in Business Administration, Operations, or a related field.
● 2–5 years of experience in operations, partnerships, logistics coordination, or service management.
● Experience in courier, logistics, transportation, or service-based industries preferred.
● Familiarity with SLA-driven service environments. What Success Looks Like
● Well-managed and reliable transit partner network.
● Consistent service delivery with minimal operational issues.
● Clear visibility of operations for the Founder.
● Scalable and disciplined operational processes.
