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British Council
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Executive - Operations

Executive - Operations

British Council

1 - 8 years

3 - 10 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:3 hours ago| Platform:

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Skills Required

International operations Customer satisfaction Information security Diversity and Inclusion ISO 27001 Backend operations Work permit Operation Executive Customer service blended process

Work Mode

Work from Office

Job Type

Full Time

Job Description

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide. For 90 years we have shaped brighter futures through education, arts, culture, language, and creativity.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries.

We connect. We inspire.

Pay Band:

4 / H

Country/Location:

Noida, India

Department:

GSS English & Exams (IELTS Operations)

Contract Type:

Fixed Term Contract

Role Purpose

The role is to provide a positive experience for all British Council customers by handling their enquiries effectively and aiming to resolve them on the first contact, helping to support and grow the business.

Role Accountabilities

The role involves delivering excellent customer service by maintaining a positive and professional attitude, promptly and accurately handling enquiries, and ensuring customer satisfaction through strong product knowledge. It also includes working closely with team members to share information and address customer needs. Additionally, the role requires adherence to information security policies, including compliance with ISO 27001 and IGA standards, managing user access, providing security awareness, maintaining proper records, and ensuring timely resolution of incidents within agreed SLAs.

Role specific skills, knowledge and experience

The ideal candidate will have 6 months to 2 years of experience in customer service or backend operations, preferably gained within a blended process environment.

Further Information

Language: Strong English proficiency is crucial for this role, requiring fluency in both written and spoken communication to effectively navigate British Council systems and international operations.

Education: A bachelors degree in any discipline is required.

Locally recruited: Applications are welcomed from candidates currently in this location with a natural right to work. Relocation support is not provided.

Overseas Citizen of India (OCI) card holders will need have, or be able to obtain, a valid special work permit issued from Government of India (GOI) to work in the British High Commission (BHC). BHC will not be able to sponsor work visas or obtain/ assist with the special work permit from GOI. Offers of employment made to OCI card holders will be conditional upon candidates obtaining a special work permit.

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British Council

Non-profit Organizations

London England

5001-10000 Employees

83 Jobs

Key People

Scott McDonald

Chief Executive
Ciaran Devane

Chief Executive of British Council
Gillian Keegan

Minister of State for International Education

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Executive - Operations