Executive - Operation

Job Description

Job Title: Executive - Operation Function: Operation RCS Grade: N Reporting To: AM - Operation Location: SUH, Surat About Blue Dart Express India Blue Dart Express India, a leader in the logistics and express delivery sector, is part of the DHL Group. We provide reliable, time-sensitive delivery solutions to over 37,000+ locations across the country. Our robust domestic network and unmatched infrastructure position Blue Dart as a critical player in India’s logistics industry. We take pride in innovation, service excellence, and building a high-performance workforce that drives sustainable business growth. Purpose Responsible for all inbound and outbound operations at the Service Centre and ensuring timely, accurate and profitable delivery. Key Responsibilities :- Operational Follow-up with airline for timely upliftment & delivery of load (e.g. Flight timely departures and arrivals load offloading schedule working time, solve daily operational issues, follow up through on Airline site,) Manage inventory for load movement delivery and associated paperwork. Proactive, punctuality, discipline, time management and leadership Support hiring of new staff. Reviewing the performance of the hub. Monitoring all hub operation work inbound and out bound operation. Interaction with Vehicle vendor / airlines to solve their issues. Tracking of Vehicle & flight to maintain TAT. Handling First & Last mile operation to ensure to meet up to SQ. Developed and implemented the strategies to ensure operation efficiency and effectiveness. Monitored performance of staff against agreed target areas for improvement and provided constructive feedback. People Provide direction, guidance and support to employees to help them discharge their duties effectively Monitor the performance of the team on a continuous basis to identify key performers. Mentor and coach subordinates to develop the team’s capabilities and build a robust succession pipeline. Ensure that the Service Centre is adequately staffed as per the manpower requirements. Ensure high level of employee engagement and retention of key performers.