Executive – Lost & Found

About Business

Adani Group

: Adani Group is a diversified organisation in India comprising 10 publicly traded companies. It has created a world class logistics and utility infrastructure portfolio that has a pan-India presence. Adani Group is headquartered in Ahmedabad, in the state of Gujarat, India. Over the years, Adani Group has positioned itself to be the market leader in its logistics and energy businesses focusing on large scale infrastructure development in India with O & M practices benchmarked to global standards. With four IG rated businesses, it is the only Infrastructure Investment Grade issuer in India.

Adani Airports Holding Limited

: Adani Airports Holding Limited is reshaping the aviation landscape, transforming airports into dynamic hubs of connectivity, innovation, and service excellence. By prioritizing passenger experience, leveraging state-of-the-art technology, and enhancing operational efficiency, we are redefining airport infrastructure across India. Our vision is to create world-class airports that serve as gateways to regional development and global connectivity, positioning Adani Airports as a leader in the aviation sector with a focus on sustainable growth and community impact.

Job Purpose:

Executive - Lost & Found is responsible for managing the lost and found property process at the airport. This role involves receiving, storing, and reuniting lost items with their owners, providing exceptional customer service, maintaining accurate records, and ensuring the security of lost property.

Responsibilities

Lost and Found Item Management:

Receives, logs, and stores lost and found items in an organized manner & ensures proper handling and preservation of items.Coordinates with relevant departments and stakeholders to locate owners and reunite them with their lost belongings.

Customer Interaction

Provides information and assistance to passengers regarding lost and found procedures & resolves inquiries and complaints in a professional and timely manner.Builds positive relationships with passengers and fosters goodwill for the airport.

Database Management

Maintains an accurate and up-to-date database of lost and found items & utilizes database management systems to efficiently track and retrieve information.Generates reports and statistics on lost and found items for analysis and reporting purposes.

Property Handling And Security

Ensures the security and confidentiality of lost and found items & adheres to security protocols and procedures.Handles valuable and sensitive items with care and discretion.Take proactive steps to ascertain the identity of the things owner in order to re-instate the same with the owner.Handover of valuable and non-valuable things periodically, to regulatory and non-regulatory authorities as the case maybe.

Process Improvement

Identifies opportunities to improve lost and found procedures & implements process enhancements to increase efficiency.Recommends technology solutions to streamline operations and reduce handling time.

Collaboration And Teamwork

Collaborates with other airport departments to locate owners of lost items & works effectively as part of the terminal operations team.Contributes to a positive and collaborative work environment.

Key Stakeholders - Internal

Head - Terminal OperationsCustomer ServiceSecurityHR DepartmentFinance DepartmentIT DepartmentProcurementQuality Assurance

Key Stakeholders - External

AirlinesGround Handling AgenciesSecurity AgenciesGovernment Regulatory BodiesCustomersMediaInsurance Companies

Qualifications

Educational Qualifications:

Bachelor's Degree in Business Administration.

Work Experience

Minimum of 3-5 years of experience in customer service or operations, preferably in an airport or hospitality environment.