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IHG Hotels & Resorts
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Executive Housekeeper

Executive Housekeeper

IHG Hotels & Resorts

4 - 8 years

10 - 11 Lacs

jaipur

Posted:None| Platform:

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Skills Required

housekeeping hospitality staffing guest satisfaction senior executive labour http housekeeping staff room inventory

Work Mode

Work from Office

Job Type

Full Time

Job Description

As Executive Housekeeper, you ll keep all aspects of housekeeping and laundry running smoothly - and ensure high standards are met to deliver memorable and unique guest experiences.

Duties and responsibilities :

People

Direct daily activities, plan and assign work ensuring you always have the right staffing numbers
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance
Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties
May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods

Guest Experience

Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it s down to you to make rooms special and memorable for guests
Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction
Carry out special requests from guests, VIPs, repeat visitors and club members
Help guests with their questions and complaints to achieve complete guest satisfaction
Look smart - wear your uniform with pride

Responsible Business

Maintain and order supplies and equipment whilst minimising waste and maintaining green initiatives (example: container recycling, and cleaning agents) .
Reunite items with owners - and log any lost and found property .
Perform other duties as assigned. May also serve as manager on duty.

Financial

Help prepare and monitor the hotel s annual budget with a focus on increasing profitability
Maintain proper inventory levels managing cost per room for supplies and labour Carry out the special requests from guests, VIPs, repeat visitors and club members

Qualifications and Requirements :

Bachelor s degree / higher education qualification / equivalent .
Four years' housekeeping/laundry experience preferably in a hotel of similar size, including supervisory experience. Some college preferred .
Must be fluent in local language and other languages preferred.

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