Next Generation of Technology ConsultingOur approach is built on delivering value by combining our powerful ecosystem of platforms with capital efficient execution.We bring together deep domain expertise and our strength in technology to help the world’s leading businesses build their digital core, optimize operations, accelerate revenue growth and deliver tangible outcomes at speed and scale.Provide high-level technical support to top executives globally, ensuring swift and accurate resolution of issues. Collaborate with engineering teams to troubleshoot and maintain effective documentation.

Key Responsibilities

Provide white-glove treatment to clients and address requests via phone or email.
Engage engineering teams for troubleshooting and maintain effective documentation.
Perform cradle-to-grave ownership of issues with timely updates and follow-ups.
Demonstrate excellent ticket hygiene and manage ticket backlog.
Analyze current practices for improvement and suggest strategic solutions.
Develop subject matter expertise in supported systems and products.

Requirements

Must Have Skills

High school diploma
Solid technical knowledge of Microsoft Windows platform (Windows 7, 10, 11)
Experience with Zoom, Networking, LAN, WAN, and corporate enterprise domain infrastructure
Troubleshooting skills with Windows desktop and server operating systems
Knowledge of Microsoft Active Directory and Outlook
Understanding of Microsoft Office products (Word, Excel, PowerPoint)
Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization
Mobile OS (iOS/Android) application troubleshooting
Strong customer service skills and focus on ownership
Good English communication skills
Flexibility to work 24x7 shifts occasionally

Nice-to-Have Skills

Technical knowledge of Microsoft 365 Suite
Experience with iOS and Android devices
Experience in high-level customer support or VIP support roles

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McLaren Strategic Solutions (MSS)

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Executive Helpdesk Support Analyst