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Cushman Wakefield
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Executive - Guest Relations

Executive - Guest Relations

Cushman Wakefield

1 - 7 years

|

3 - 9 Lacs

Posted:8 hours ago| Platform:

Apply

Skills Required

career development retail guest satisfaction senior executive diversity and inclusion focus agile manager technology customer complaints guest relations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Greet guests upon arrival, assist with efficient entry.
Address guest questions and resolve complaints promptly and professionally, ensuring guest satisfaction.
Provide accurate information about hotel services, local attractions, and amenities, and promote the establishments offerings.
Anticipate guest needs, build rapport, and ensure expectations are met or exceeded throughout their stay.
Oversee the needs of VIP guests, including special arrangements and personalized service from arrival to departure.

3-5 bullet points of key selection criteria

About You:

Degree is preferred but not necessary
Great organizational skills
Ability to take care of customer complaints
Ability to delegate tasks and track until completion
Deep knowledge of the Retail industry
Customer oriented mindset

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