Executive - Guest Relations

Dear Jobseeker!!!

Department: Guest Relations

Job Summary:

Key Responsibilities :Guest Experience Management

• Oversee the entire guest journey from entry to exit, ensuring high levels of satisfaction and service consistency.
• Address and resolve escalated guest complaints with professionalism and empathy.
• Analyze guest feedback to drive improvements in service quality.

Crowd Flow & Show Timing Coordination

• Monitor guest entry flow and dynamically adjust show timings (e.g., MI, Wave pool, Rain disco etc) to manage crowd distribution across the park.
• Coordinate with ride operators/assistants, security, water management, and park scheduling teams to ensure smooth guest flow and minimize congestion within the park

Operational Oversight

• Ensure smooth functioning of guest service points including entry gates, helpdesks, lost & found, and information counters.
• Maintain SOP adherence, safety standards, and ensure timely reporting of daily operations.
• Act as the primary point of contact for any guest-related emergencies or incidents.

Educational Institution Group Handling

• Plan entry, briefings, safety instructions, and dedicated assistance for large student groups.
• Coordinate with Sales, Security, and Operations to ensure hassle-free movement and supervision.

VIP & Special Guest Handling

• Ensure smooth handling and personalized attention for VIPs, corporate groups, and celebrities.
• Work closely with event management teams to deliver high-quality hospitality for special events or private bookings.

Qualifications & Skills:

• Any degree, Business Administration, or a related field.
• 2-3 years of experience in guest services, preferably in the amusement, hospitality, or events sector.
• Strong organizational skills with the ability to manage multiple responsibilities and adapt in high-pressure environments.

Working Conditions:

• Full-time, on-ground presence required during operational hours.
• Must be available on weekends, holidays, and during peak/festival seasons.
• Will be required to manage and respond during emergency situations or high guest flow days.

Interested candidate can drop resume at priyanka@wonderla.com or contact - 9148591006(Priyanka)