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Galaxy Surfactants
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Executive - Global Customer Delight

Executive - Global Customer Delight

Galaxy Surfactants

1 - 2 years

3 - 4 Lacs

Navi Mumbai

Posted:1 month ago| Platform:

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Skills Required

Customer Support order processing vendor management timely delivery sap order management customer profiling purchase order execution demand planning vendor development material management procurement supply chain management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Years of experience: 1 to 2 Job Summary : Responsible forexecution of customer order. End to endresponsibility of customer order management, by ensuring customer being timelyprovided with products/documents or information. About the Process : Customer Supportsub-process is responsible for servicing / fulfilling timely delivery ofproduct to our customer as per their requirement. Roles andResponsibilities : Reports to Executive Customer Support. Preparation of SOC (In SAP ERP). Updating of Customer Profile ( Customer requirements related to shipment In SAP) Sharing Order Acknowledgement/ Order confirmation with customer Hygiene related to Sales Orders in SAP Order. (Creation/Amendment/Closure-change of schedules) Sharing shipment documents with customers as per the stipulated timelines Tracking of sailed shipments and updating the customer. Updating customers status of their Order/Shipments. Sharing Order Status Report with customers on periodic basis and seeking forecast. Monitoring Actual Order Position vis--vis SNOP. Coordinating with BC Support/Commercial and BC teams for queries related to Customer Order processing Coordinating with Demand planning-Supply planning and Logistics teams for queries related to Customer order execution.

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Executive - Global Customer Delight