Job Description

Role & responsibilities Job Overview: We are seeking a dynamic and detail-oriented F&B Executive and Commercial Executive to join our team. This position plays a crucial role in managing the food and beverage operations and ensuring compliance with financial and operational standards. The ideal candidate will be responsible for various functions related to billing, cash management, customer satisfaction, and adherence to regulatory norms, while also coordinating with different teams for effective operations. Key Responsibilities: - Billing and Cash Management: - Process billing for food and beverage services accurately and efficiently. - Manage cash transactions and ensure cash handling procedures are followed. - Customer Satisfaction Management: - Conduct regular reviews to gauge customer satisfaction and address complaints effectively. - Implement corrective actions to enhance service quality. - Compliance: - Ensure adherence to FSSAI and other regulatory norms related to food safety and quality. - Attendance Management: - Maintain attendance records for team members and ensure compliance with company policies. - Financial Scrutiny: - Scrutinize bills related to security, PF, ESI, and other operational expenses to ensure accuracy. - Advertising Participation: - Assist in the installation and management of boards and advertisements for promotions and branding. - ERP/Data Entry: - Enter accounts vouchers into the ERP system/software accurately and in a timely manner. - Stock Management: - Conduct monthly physical stock verification and manage inventory effectively. - Control wastage, damage, and dead stock to optimize resources. - Team Coordination and Planning: - Coordinate with various teams to ensure smooth operations and effective inventory planning. - Customer Interaction: - Handle customer queries, public relations, and effectively manage crowd dynamics. - Sales Reporting: - Prepare daily sales reports and analyze data to inform management decisions. - Ticketing System Management: - Understand and manage the ticketing system for events and services offered. Preferred candidate profile - Previous experience in food and beverage operations or commercial management is preferred. - Strong financial acumen and familiarity with billing and cash management. - Excellent communication and interpersonal skills for effective customer handling. - Proficiency in ERP systems or software data entry. - Ability to work in a fast-paced environment and manage multiple tasks effectively. - Knowledge of FSSAI regulations and compliance standards is a plus.