Executive

Responsibilities:

• Respond promptly to customer inquiries through various communication channels
• Resolve customer issues professionally and ensure timely follow-up on escalated complaints
• Provide detailed product or service information and assist customers with their requirements
• Monitor customer feedback to identify trends and recommend service improvements
• Collaborate with internal departments to ensure smooth communication and issue resolution
• Maintain accurate and up-to-date customer records and documentation
• Support training and onboarding of new customer service representatives
• Participate in team discussions to enhance customer service processes and delivery standards
• Track and report customer service metrics and suggest operational enhancements
• Ensure alignment with company service quality standards and customer satisfaction goals