Executive - Delivery Excellence

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Note:

1. Applications will be considered only from candidates who have a personal laptop available for work.

2. Have any questions? Connect with me on https://www.linkedin.com/in/sowmiyapurushothaman/

Job Overview:

We are seeking highly motivated and detail-oriented individuals to join our Delivery Excellence team as Delivery Excellence Executives. This role is instrumental in ensuring operational accuracy, adherence to client-mandated standards, and delivery of background verification services within defined turnaround times (TAT).

The Executive will be responsible for executing ground-level verification activitiescovering education, address, employment, reference checks, court record validation, drug testing coordination, and document verification. The role demands strong communication and vendor management skills, a high sense of accountability, and a commitment to quality.

target-based

Key Roles and Responsibilities:

1. Verification & Quality Execution:

• Conduct and complete background verification checks across education, employment, address, references, court records, and other mandated parameters.
• Validate the authenticity and integrity of information received through physical and telephonic verifications.

2. Vendor Interaction & Compliance:

• Coordinate and liaise with third-party vendors to execute checks effectively and efficiently.
• Ensure vendors adhere to TAT, quality parameters, and compliance guidelines.
• Address vendor non-performance or deviations to the Delivery Excellence Manager proactively.

3. Turnaround Time (TAT) & Target Management:

• Ensure timely completion of allocated cases in line with predefined TAT and accuracy benchmarks.
• Manage daily/weekly targets effectively without compromising on quality.

4. Documentation & Reporting:

• Accurately update system records with findings and observations from verification activities.
• Prepare concise and well-articulated reports ensuring clarity and correctness.
• Highlight inconsistencies, red flags, or escalations in a timely manner.

5. Client Compliance & Process Adherence:

• Ensure all activities align with client-specific mandates and industry standards.
• Maintain confidentiality and data integrity across all tasks.

6. Continuous Improvement:

• Suggest process improvements to increase efficiency and quality of delivery.
• Stay updated with evolving verification standards, tools, and techniques.

Key Requirements:

• Graduate in any discipline.
• 03+ years of experience in background verification or similar field (Operations role preferred).
• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to manage pressure in a high-volume, target-based environment.
• Proficient in Microsoft Office and reporting tools.

Preferred Attributes:

• Previous experience in background screening or verification agencies or understanding of the field is an added advantage.
• Working knowledge of compliance requirements and data protection regulations.
• Vendor coordination experience with accountability on SLAs.

Work Environment:

• Fast-paced, result-oriented environment.
• Frequent interaction with external stakeholders (vendors, labs, institutions).
• Individual performance is closely monitored and rewarded based on quality, compliance, and timeliness.