Executive - Compliance

Main Duties & Scope of the role

To conduct thorough audits of the sales team's activities and systems, ensuring adherence to company policies, ethical standards and best practices, with a strong focus on maintaining integrity and data accuracy throughout all student interactions.

Key Responsibilities

• Conduct audits of the sales team's adherence to company policies and standards. This includes evaluating processes related to lead management, student communication and CRM utilisation.
• Maintain a strong focus on integrity issues, identifying and addressing any unethical practices or potential misinformation provided to students.
• Monitor call quality and adherence to best practices in student communication. This will involve reviewing call recordings and providing feedback based on established benchmarks.
• Investigate potential fraudulent cases by gathering and analysing data to identify any suspicious activities and escalating findings as appropriate.
• Audit the CRM to ensure data is accurate, complete and updated in a timely fashion. This includes verifying that all student interactions are properly logged and that the CRM is maintained with up-to-date information. CRM auditing is a key component of the audit team's responsibilities.
• Ensure that staff are correctly using the system for all interactions and following established workflows for lead management and student progression.
• Collaborate with other members of the audit team, including Customer Success Executives, to gain a holistic understanding of the student journey and identify areas for improvement.
• Provide feedback on audit findings to Sales Operations and contribute to recommendations for process improvements and training initiatives for the sales teams.
• Stay updated on company policies, procedures and relevant regulatory requirements.

About the Candidate

• Strong understanding of auditing principles and practices.
• Strong understanding of sales processes and CRM systems
• Excellent analytical and problem-solving skills with a keen attention to detail.
• Ability to interpret and apply company policies and standards.
• Strong ethical compass and a commitment to maintaining integrity.
• Excellent communication (both written and verbal) and interpersonal skills for providing constructive feedback.
• Ability to work independently and as part of a team.
• Experience in identifying compliance issues, gathering and analysing relevant evidence and escalating findings for further investigation.

Requirements & Qualification

• Bachelors Degree: Any discipline
• Minimum of 3 years of experience working within an auditing, sales or customer experience function.
• Technical & Professional Skills: Microsoft Office: Advanced Excel, Word, and database management skills
• English Communication: Excellent written and verbal skills (multilingual capabilities preferred)