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0.0 years

0 Lacs

Gurugram, Haryana, India

On-site

Job Requirements Job Requirements Role/ Job Title: Associate Manager-Acquisition (Household) Function/ Department: Branch Banking Job Purpose Role entails acquiring new customers for the bank&aposs savings accounts. The role involves identifying potential customers, contacting them through various channels, explaining the benefits and features of the savings products, and closing the sales. Also to ensures that the customers are satisfied with the bank&aposs services and maintains a long-term relationship with them. Roles & Responsibilities Acquisition of savings account in the identified segment and reference generation from the specified catchment area Ensuring high quality of customer acquisition in terms of constitution, product and segment mix On-boarding and activating customers on digital platforms Assist Senior Sales Manager in catchment mapping and branch scoping exercises Provide regular feedbacks to Senior Sales Manager and Branch Manager on customer requirements and potential opportunities Ensuring adherence to sales compliance and SOPs defined by the organization Quality sourcing and ensuring strict compliance on internal and external guidelines and regulations Regularly conducting activities in the catchment to acquire good quality, HNI customers and build a strong visibilty for IDFC First Bank Working on key central Initiatives and seeking regular referrals from existing customers Collaborating with other team members and support functions to provide products and service offerings to customers Education Qualification Graduation: Bachelors in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Management Experience: 0 to 2 years of relevant experience Show more Show less

Posted 3 days ago

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0.0 years

0 Lacs

Mumbai, Maharashtra, India

On-site

Job Requirements Job Requirements Role/ Job Title: Associate Manager-Acquisition (Household) Function/ Department: Branch Banking Job Purpose Role entails acquiring new customers for the bank&aposs savings accounts. The role involves identifying potential customers, contacting them through various channels, explaining the benefits and features of the savings products, and closing the sales. Also to ensures that the customers are satisfied with the bank&aposs services and maintains a long-term relationship with them. Roles & Responsibilities Acquisition of savings account in the identified segment and reference generation from the specified catchment area Ensuring high quality of customer acquisition in terms of constitution, product and segment mix On-boarding and activating customers on digital platforms Assist Senior Sales Manager in catchment mapping and branch scoping exercises Provide regular feedbacks to Senior Sales Manager and Branch Manager on customer requirements and potential opportunities Ensuring adherence to sales compliance and SOPs defined by the organization Quality sourcing and ensuring strict compliance on internal and external guidelines and regulations Regularly conducting activities in the catchment to acquire good quality, HNI customers and build a strong visibilty for IDFC First Bank Working on key central Initiatives and seeking regular referrals from existing customers Collaborating with other team members and support functions to provide products and service offerings to customers Education Qualification Graduation: Bachelors in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Management Experience: 0 to 2 years of relevant experience Show more Show less

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0.0 years

0 Lacs

Mumbai, Maharashtra, India

On-site

Job Requirements Job Requirements Role/ Job Title: Associate Manager-Acquisition (Household) Function/ Department: Branch Banking Job Purpose Role entails acquiring new customers for the bank&aposs savings accounts. The role involves identifying potential customers, contacting them through various channels, explaining the benefits and features of the savings products, and closing the sales. Also to ensures that the customers are satisfied with the bank&aposs services and maintains a long-term relationship with them. Roles & Responsibilities Acquisition of savings account in the identified segment and reference generation from the specified catchment area Ensuring high quality of customer acquisition in terms of constitution, product and segment mix On-boarding and activating customers on digital platforms Assist Senior Sales Manager in catchment mapping and branch scoping exercises Provide regular feedbacks to Senior Sales Manager and Branch Manager on customer requirements and potential opportunities Ensuring adherence to sales compliance and SOPs defined by the organization Quality sourcing and ensuring strict compliance on internal and external guidelines and regulations Regularly conducting activities in the catchment to acquire good quality, HNI customers and build a strong visibilty for IDFC First Bank Working on key central Initiatives and seeking regular referrals from existing customers Collaborating with other team members and support functions to provide products and service offerings to customers Education Qualification Graduation: Bachelors in Engineering / Technology / Maths / Commerce / Arts / Science / Biology / Business / Computers / Management Experience: 0 to 2 years of relevant experience Show more Show less

Posted 6 days ago

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5.0 - 9.0 years

0 Lacs

kolkata, west bengal

On-site

We are seeking a results-driven and detail-oriented Senior Compliance Officer to ensure that our sales operations comply with internal policies, client guidelines, and international regulatory standards. This role is crucial in minimizing compliance risks associated with telesales, upselling, and lead generation. The ideal candidate should have a minimum of 5 years of experience in BPO Sales Compliance, preferably in Australian Energy sales. It is essential to have a solid understanding of international compliance frameworks and experience in monitoring high-volume outbound/inbound sales campaigns in a BPO environment. Your responsibilities will include monitoring sales calls and processes to ensure compliance with legal and client-specific regulations, identifying and addressing misrepresentation or unethical sales behavior, conducting audits and risk assessments, as well as implementing corrective actions. You will also be responsible for creating and updating SOPs, call scripts, and verification protocols, training sales teams on compliance standards and best practices, and collaborating with legal, HR, and operations to align processes. The successful candidate should have strong knowledge of sales regulations and quality standards, excellent communication, audit, and report-writing skills, and be detail-oriented with a strong sense of integrity. Staying up to date with international sales and data protection laws is also expected. If you are passionate about upholding ethical sales practices and excel in a compliance-focused environment, we would love to hear from you. Apply now or reach out for more details at hr.recruiter4@telemindsinfotech.com / 7603072343. #Hiring #ComplianceOfficer #BPOJobs #SalesCompliance #KolkataJobs #AustralianEnergySales #QualityAssurance #BPOCareers #ComplianceJobs,

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5.0 - 10.0 years

7 - 17 Lacs

Hyderabad, Bengaluru

Work from Office

Hiring TL & AM for Manage Compliance Role Need Candidate with Audit Planning, Skill Assessment, Fraud & Investigation, Sales Transaction, Customer Pricing & Rebate TL = 5+ Years = Upto 11 LPA AM = 7+ Years = Upto 17.65 LPA Required Candidate profile WFO / US SHIFTS / BOTH SIDE CABS

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3.0 - 6.0 years

3 - 5 Lacs

Noida

Work from Office

Main Duties & Scope of the role To conduct thorough audits of the sales team's activities and systems, ensuring adherence to company policies, ethical standards and best practices, with a strong focus on maintaining integrity and data accuracy throughout all student interactions. Key Responsibilities Conduct audits of the sales team's adherence to company policies and standards. This includes evaluating processes related to lead management, student communication and CRM utilisation. Maintain a strong focus on integrity issues, identifying and addressing any unethical practices or potential misinformation provided to students. Monitor call quality and adherence to best practices in student communication. This will involve reviewing call recordings and providing feedback based on established benchmarks. Investigate potential fraudulent cases by gathering and analysing data to identify any suspicious activities and escalating findings as appropriate. Audit the CRM to ensure data is accurate, complete and updated in a timely fashion. This includes verifying that all student interactions are properly logged and that the CRM is maintained with up-to-date information. CRM auditing is a key component of the audit team's responsibilities. Ensure that staff are correctly using the system for all interactions and following established workflows for lead management and student progression. Collaborate with other members of the audit team, including Customer Success Executives, to gain a holistic understanding of the student journey and identify areas for improvement. Provide feedback on audit findings to Sales Operations and contribute to recommendations for process improvements and training initiatives for the sales teams. Stay updated on company policies, procedures and relevant regulatory requirements. About the Candidate Strong understanding of auditing principles and practices. Strong understanding of sales processes and CRM systems Excellent analytical and problem-solving skills with a keen attention to detail. Ability to interpret and apply company policies and standards. Strong ethical compass and a commitment to maintaining integrity. Excellent communication (both written and verbal) and interpersonal skills for providing constructive feedback. Ability to work independently and as part of a team. Experience in identifying compliance issues, gathering and analysing relevant evidence and escalating findings for further investigation. Requirements & Qualification Bachelors Degree: Any discipline Minimum of 3 years of experience working within an auditing, sales or customer experience function. Technical & Professional Skills: Microsoft Office: Advanced Excel, Word, and database management skills English Communication: Excellent written and verbal skills (multilingual capabilities preferred)

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3.0 - 8.0 years

6 - 9 Lacs

Gurugram

Work from Office

Job Title: AM/DM/Manager- Sales Compliance HR Spoc profile details: - https://www.linkedin.com/in/aryan-raj-76247175/ Role objective:- The successful candidate should have extensive experience in conducting, reviewing, providing expert advice and managing Sales Compliance including Investigation of mis-selling cases, branch audits & Process Review, Data Analytics to identify fraud. The candidate needs to have an eye for detail, exercise independence and a meticulous approach to review and an ability to work in a deadline-based environment to adhere to the TAT for closure of cases. Education/ Qualification Graduate, Degree in law, CFE and other relevant certifications preferred Experience - 5 - 10 yrs in Insurance BFSI and minimum 3 yrs experience in large, reputed corporate set up. Work location - Aviva India (HO) 4th Floor , A Block, DLF Cyber Park Sector 20, Phase II, Gurgaon Haryana- 122002 Miscellaneous Skills. Adept at logical thinking and written skills. Well versed with methodology of investigations. Reasonable understanding of Branch Audits & Process reviews Intelligence gathering, collation and dissemination skills Analysis, compilation and preparation of investigation/recommendation reports. Job Responsibilities: Conduct, review and manage investigations relating to fraud detection, potential data losses/breaches, mis-selling & policy violations. Effectively collaborate with investigation team members, business unit managers, control functions and audit teams as relevant to successfully Initiate and complete investigations and related projects in a timely manner while maintaining quality to meet customer and stakeholder expectations, maintain independence and conduct investigations in a manner that mitigates risk to the enterprise. Conduct, review and manage Quarterly Branch audits, Central Monitoring activity to identify fraud & Process review. Prepare proper in-depth Investigation reports summarizing the findings and recommendations for the management. Prepare dashboard and periodic (quarterly) reports/ decks for management and Board. Develop and implement pertinent fraud detection projects, investigation protocols, procedures, metrices. Act as gatekeepers for overall enterprise investigations where delegated or conducted by other control functions. Where relevant, obtain and properly report disciplinary actions taken in response to investigative findings. Assist to proactively advance the fraud intelligence program, strengthen the governance on internal investigations, maintain necessary systems and other MIS, initiate and promote efficiency in conducting investigations to complete it within strict timelines while maintaining integrity and mitigating risks. Properly document and track all information provided to internal, external stakeholders, regulators. Contribute to continuous improvement initiatives by developing and implementing relevant, cost saving, control and process improvements to meet the organization's financial goals. Present investigation and fraud detection findings and recommendations and discuss implications with senior management. Ensure that all necessary and key stakeholders, are engaged or informed at the appropriate stage of investigative, fraud detection, fraud awareness and/or allegation response activities. Stay abreast and informed of emerging investigative and fraud detection data analytics methodologies and information technology. Collaborate with Internal Audit, IT/Cyber-security and other stakeholders to identify and implement new technology to improve Capabilities of internal investigations and fraud detection programs. Promote and support division initiatives and strategic projects through participation and encouragement, mentoring of other team members. About Company: - Aviva plc is a British multinational insurance company headquartered in London, England. It has about 18 million customers across its core markets of the United Kingdom, Ireland and Canada. And Aviva India, a subsidiary of the global Aviva group, is a dynamic and growing player in the Indian insurance market. We offer diverse insurance and financial solutions, emphasize innovation, and prioritize sustainability. What working at Aviva offers We offer a competitive compensation package where youll be rewarded based on your performance and recognized for the value you bring to our business. We also offer you: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way thats right for you Why Aviva Dynamic and collaborative team in a supportive and innovative work environment. Opportunities for professional growth and development. Competitive compensation and benefits package. Be a part of shaping the future of insurance in India. Wikipedia link: - https://en.wikipedia.org/wiki/Aviva Aviva Fortune 500 Company:- https://fortune.com/company/aviva/global500/ Website: - https://www.avivaindia.com/ HR Spoc LinkedIn: - https://www.linkedin.com/in/aryan-raj-76247175/ Head office: - Aviva India (HO) 401A, 4th Floor, Dlf Cyber Park, Phase II, Block A, Sector 20, Gurugram, Haryana 122002

Posted 1 month ago

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3 - 8 years

6 - 9 Lacs

Gurugram

Work from Office

Job Title: AM/DM/Manager- Sales Compliance Role objective:- The successful candidate should have extensive experience in conducting, reviewing, providing expert advice and managing Sales Compliance including Investigation of mis-selling cases, branch audits & Process Review, Data Analytics to identify fraud. The candidate needs to have an eye for detail, exercise independence and a meticulous approach to review and an ability to work in a deadline-based environment to adhere to the TAT for closure of cases. Education/ Qualification Graduate, Degree in law, CFE and other relevant certifications preferred Experience - 5 - 10 yrs in Insurance BFSI and minimum 3 yrs experience in large, reputed corporate set up. Work location - Aviva India (HO) 4th Floor , A Block, DLF Cyber Park Sector 20, Phase II, Gurgaon Haryana- 122002 HR Spoc LinkedIn: - https://www.linkedin.com/in/aryan-raj-76247175/ Miscellaneous Skills. Adept at logical thinking and written skills. Well versed with methodology of investigations. Reasonable understanding of Branch Audits & Process reviews Intelligence gathering, collation and dissemination skills Analysis, compilation and preparation of investigation/recommendation reports. Job Responsibilities: Conduct, review and manage investigations relating to fraud detection, potential data losses/breaches, mis-selling & policy violations. Effectively collaborate with investigation team members, business unit managers, control functions and audit teams as relevant to successfully Initiate and complete investigations and related projects in a timely manner while maintaining quality to meet customer and stakeholder expectations, maintain independence and conduct investigations in a manner that mitigates risk to the enterprise. Conduct, review and manage Quarterly Branch audits, Central Monitoring activity to identify fraud & Process review. Prepare proper in-depth Investigation reports summarizing the findings and recommendations for the management. Prepare dashboard and periodic (quarterly) reports/ decks for management and Board. Develop and implement pertinent fraud detection projects, investigation protocols, procedures, metrices. Act as gatekeepers for overall enterprise investigations where delegated or conducted by other control functions. Where relevant, obtain and properly report disciplinary actions taken in response to investigative findings. Assist to proactively advance the fraud intelligence program, strengthen the governance on internal investigations, maintain necessary systems and other MIS, initiate and promote efficiency in conducting investigations to complete it within strict timelines while maintaining integrity and mitigating risks. Properly document and track all information provided to internal, external stakeholders, regulators. Contribute to continuous improvement initiatives by developing and implementing relevant, cost saving, control and process improvements to meet the organization's financial goals. Present investigation and fraud detection findings and recommendations and discuss implications with senior management. Ensure that all necessary and key stakeholders, are engaged or informed at the appropriate stage of investigative, fraud detection, fraud awareness and/or allegation response activities. Stay abreast and informed of emerging investigative and fraud detection data analytics methodologies and information technology. Collaborate with Internal Audit, IT/Cyber-security and other stakeholders to identify and implement new technology to improve Capabilities of internal investigations and fraud detection programs. Promote and support division initiatives and strategic projects through participation and encouragement, mentoring of other team members. About Company: - Aviva plc is a British multinational insurance company headquartered in London, England. It has about 18 million customers across its core markets of the United Kingdom, Ireland and Canada. And Aviva India, a subsidiary of the global Aviva group, is a dynamic and growing player in the Indian insurance market. We offer diverse insurance and financial solutions, emphasize innovation, and prioritize sustainability. What working at Aviva offers We offer a competitive compensation package where youll be rewarded based on your performance and recognized for the value you bring to our business. We also offer you: Support, coaching and feedback from some of the most engaging colleagues around Opportunities to develop new skills and progress your career The freedom and flexibility to handle your role in a way thats right for you Why Aviva Dynamic and collaborative team in a supportive and innovative work environment. Opportunities for professional growth and development. Competitive compensation and benefits package. Be a part of shaping the future of insurance in India. Wikipedia link: - https://en.wikipedia.org/wiki/Aviva Aviva Fortune 500 Company:- https://fortune.com/company/aviva/global500/ Website: - https://www.avivaindia.com/ HR Spoc LinkedIn: - https://www.linkedin.com/in/aryan-raj-76247175/ Head office: - Aviva India (HO) 401A, 4th Floor, Dlf Cyber Park, Phase II, Block A, Sector 20, Gurugram, Haryana 122002

Posted 2 months ago

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