Executive (Client Service & Operations)

The Executive Client Service & Operations is responsible for managing and ensuring the efficient processing of client investment applications, maintaining accurate investor data, handling client queries, and coordinating between the Mutual Fund Advisory Desk and Service Team. The role demands a detail-oriented professional with strong operational knowledge, excellent interpersonal skills, and the ability to lead and train team members to deliver timely and quality client service.

Key Responsibilities

Attendance & Compliance

• Report to the office punctually and adhere strictly to office hours.
• Follow all HR policies as communicated and abide by company standards.

Functional Responsibilities

• Take full ownership of your performance in the Service Team and Back Office functions.
• Ensure timely completion of all assigned tasks related to investment application processing.

Application Processing:

• Offline Processing:

• Write applications accurately.
• Photocopy necessary documents.
• Courier physical applications.
• Scan processed applications and email scanned copies to investors.
• Upload scanned images into the relevant software.

• Online & Offline Processing:

• Perform all offline processing activities (as above).
• Record transaction details meticulously.
• Monitor transaction statuses continuously.
• Verify transactions within the software for accuracy.
• Ensure investors receive timely statements.
• Confirm receipt of funds, especially in redemption cases.
• Assign login credentials to investors securely.

• Maintain and update various databases, including:

• Investor details
• Systematic Investment Plans (SIP)
• Systematic Transfer Plans (STP)
• Systematic Withdrawal Plans (SWP)
• Change of Address/Service Transfer Plans (CASTP)

Client Interaction & Coordination

• Handle and resolve client queries professionally and promptly.
• Coordinate effectively between the Mutual Fund Advisory Desk and the Service Team to ensure smooth operations.
• Assist in training and mentoring junior team members, promoting knowledge sharing and team development.

Productivity & Teamwork

• Leverage technology to improve work efficiency and productivity.
• Utilize strong interpersonal skills to foster harmony, teamwork, and a collaborative work environment.
• Demonstrate flexibility by staying beyond office hours when required to meet deadlines.

Administrative Duties

• Maintain and update daily/weekly/monthly timesheets accurately.
• Ensure timely delivery of all tasks assigned by the management.
• Perform any other tasks or projects assigned from time to time.

Performance Evaluation

• Performance will be assessed based on feedback from clients and the Senior Executive Client Service & Operations.
• Quality, timeliness, accuracy, and client satisfaction are key performance indicators.