Event Services Specialist

Job Description

What You ll Do: Event Support: Assist with the setup and execution of client events, including dry runs, technical checks, and day-of-show support Coordinate timelines and logistics alongside the Event Services team Ensure seamless platform configuration and quality delivery of every event Client Communication: Be a trusted, responsive partner to our customers during the full event lifecycle Help gather event requirements and ensure our services align with client goals Maintain clear, respectful, and timely communication at all times Platform Support Technical Guidance: Become an expert in the Goldcast platform and its features Guide clients through technical challenges and support their use of our tools Offer best practices to help clients get the most value out of their events Event Data Insights: Track event metrics like registration and attendance Assist in post-event reporting and identifying insights to improve future experiences Team Collaboration: Work cross-functionally with internal teams including marketing, sales, and product Contribute ideas to improve processes and delight our customers Who you are: We know not everyone meets every requirement if this role excites you and you bring relevant experience, we d love to hear from you. 1-5 years of experience in a client-facing role, ideally in SaaS, events, or marketing A passion for creating positive, smooth, and professional experiences for customers Excellent organizational and time-management skills you re able to juggle multiple priorities Clear and confident communicator (written and verbal) A curiosity for tech and eagerness to learn new tools Collaborative, flexible, and solutions-focused mindset Key Competencies: Strong project management and execution abilities Relationship-building and client empathy Attention to detail, especially under pressure Proactive problem-solving Adaptability and eagerness to grow