Event Executive

Event Management Executive Job Description Company: Mystery Rooms Position: Event Management Executive Type: Full-Time About us: Are you looking for a fast-paced, challenging, and fun work environment where you can bring the world of escape rooms to life across exciting locations in India? Mystery Rooms, India's fastest-growing escape game company with branches in 15 cities and 26 locations, is looking for enthusiastic team members to join our growing family! Job Overview: As an Event Management Executive at our Mystery Rooms Gaming Company, you will play a crucial role in providing a seamless experience for our customers. Your responsibilities will involve managing customer inquiries, promoting packages, taking bookings, and assisting with sales. The ideal candidate will be a people-person with excellent communication skills and a passion for customer engagement. Key Responsibilities Customer Interaction: Serve as the primary point of contact for customer inquiries via phone, email, or in-person. Provide detailed information about the Mystery Rooms experience, available packages, and pricing. Sales & Promotion: upsell and cross-sell customized gaming packages to meet customer needs. Identify and pursue new sales opportunities to meet and exceed targets. Booking Management: Handle bookings efficiently using the company's reservation system. Coordinate with customers to confirm their schedules and special requests. Event Coordination: Assist in planning and executing corporate team-building events, parties, or group gaming sessions. Collaborate with the operations team to ensure smooth event execution. Customer Experience: Address and resolve any customer concerns promptly and professionally. Reporting & Feedback: Maintain accurate records of bookings, payments, and customer interactions. Provide regular feedback to the management team for service improvement. Skills & Qualifications Bachelor’s degree in Business,Marketing, or a related field (preferred but not mandatory). Excellent verbal and written communication skills. Strong organizational and multitasking abilities. Previous experience in sales, customer service, or event coordination is an advantage. Proficiency in using reservation or CRM systems. A proactive and customer-focused mindset. Learn more about Mystery Rooms at https://www.mysteryrooms.in/