Responsible for overall performance of Site operation.
Co-ordinate with Building Manager, Soft service Manager, Security Manager, Engineers and other HODs for an excellent Occupants relationship with respect to request/ complaints and Occupant s satisfaction.
To coordinate events, address issues of Occupants well in time and ensure Occupants retention.
To coordinate and associate closely with leasing to enhance Occupancy
Direct the budgeting process for all Operational and Capital expenditure & renovations.
Develop systems and procedures that ensure safety of team members, employees, plant, machinery and property.
Create a work environment that is high in employee morale and provides constant learning & development and use the feedback from Employee Satisfaction Survey to draw an action plan.
Recruitment and Performance Appraisal/ Management of the staff in the department.
Develop & Implement the annual plan using customers and management inputs framework, linking the department s objectives to the unit s overall strategy.
Monitor energy consumption and design methods for conservation and optimization of energy.
Ensure that all the HK, Security, Finance and Engineering & maintenance activities/systems are adhered to the standards / efficiency / productivity levels that have been set for the unit.
Recommend changes in processes, materials and equipment, in order to enhance service levels and improve the operational efficiency.
Responsible for maintaining the physical plant that includes capital improvements and continuing renovations of the property. Maintain the fire safety system through regular inspection and physical check.
Coordinate closely with finance to achieve P&L target for collection and remain below with target expenses.
Coordinate with Procurement for getting the POs issued on time and Finance for releasing Payments.
Be responsible to head of Operation for reporting on site performances

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